Operations Manager

Bertelsmann-Jobs; Minor Lane Heights (KY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company matching up to 6%

Paid Time Off and holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement and training

Job summary

Arvato is seeking an experienced operations leader to support our growing facilities in Pleasant, Prairie. You will oversee end-to-end operations, drive continuous improvement, and ensure production schedules, shipping requirements, and volume peaks are met while maintaining cost efficiency.

In this role you will lead production management staff, coordinate warehousing and distribution, monitor KPIs such as On Time Delivery and inventory control, and partner with customers to deliver

Qualifications

• Demonstrated leadership with experience driving process improvements.
• Proven ability to lead cross-functional teams in multi-client environments.
• Experience managing production, quality and technical support areas.

Responsibilities

• Maintain production, quality, reliability, and safety requirements.
• Hire, train, evaluate, and develop production management staff.
• Serve as key communication link between operations and customers.
• Coordinate warehousing and distribution to ensure on-time delivery.
• Monitor labor management and ensure accurate cost accounting.
• Prepare KPI data weekly, monthly, and quarterly.
• Support Quality Management System and corrective actions.
• Oversee safety and employee engagement initiatives.
• Lead inventory controls and collaborate on audits.

Skills

Leadership

Operations management

Process improvement

Cross-functional collaboration

KPI tracking

Tools

UKG Labor Management

ERP systems

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Arvato is looking for an experienced operations leader to support our growing facilities in Pleasant, Prairie. In this role, you will have responsibility for the end‑to‑end operations. This includes driving continuous improvement in all areas of operation as well as monitoring and adjusting processes as needed to meet production schedules, due dates, priorities, shipping requirements and volume peaks. Your goal will be to provide the highest quality service for our customers by establishing best‑in‑class processes while maintaining optimal cost structures.

• Maintain production, quality, reliability, and safety requirements
• Hire, train, evaluate, and develop production management staff
• Serve as key communication link between operations and customers (internal and external)
• Logistics Management of Operations: Coordinating warehousing, and distribution activities to ensure timely delivery of products to customers daily and supports client month/year end activities
• UKG Labor Management: Monitors and ensures all frontline supervisors are accurately accounting for labor efforts in correct cost centers and project codes
• Prepares OPS data as required (weekly, monthly, quarterly KPI data)
• Supports Quality Management System and corrective actions
• Oversight for Safety and engagement as required
• Responsible for client KPIs: On Time Delivery, Inventory Control, Claims, On Time shipping
• Training of warehouse associates for all functional areas
• Team Leadership: Leading and managing a team of OPS Supervisors, providing guidance, training, and support to ensure that goals and objectives are met
• Inventory Management: Oversight to ensure inventory control metrics are aligned and OPS functional processes are not creating errors for inventory control. Supports customer audits and physical inventory as required
• Process/Continuous Improvement: Identifies areas for improvement within QMS processes to enhance efficiency, reduce costs and minimize waste throughout the supply chain
• Close collaboration with Quality Department

Qualifications

• The ideal candidate will be flexible, self‑motivated, analytical and possess excellent communication skills with demonstrated experience driving process improvement initiatives.
• Proven leadership capabilities with ability to interact easily with individuals at all levels and functions, both within and outside the organization will be critical to this role.
• 10+ years of operations experience within a multi‑client supply chain and high‑tech environment including developing, motivating, and leading cross‑functional teams
• Active management of production, quality, and technical support areas

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above‑mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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