Operations Manager

Fidler and Associates; Midlothian (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off

Holidays

Bonus opportunities

Continuing education

Job summary

Fidler and Associates in Midlothian, VA, is seeking an experienced Dental Operations Manager to oversee the daily operations, performance, and growth of nine dental offices. This leadership role drives operational excellence, team development, patient experience, and financial performance across locations.

The ideal candidate thrives in a fast-paced, multi-site environment with a passion for building high-performing teams and delivering exceptional patient care while ensuring regulatory

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
• Minimum 5 years of dental management experience required.
• Strong understanding of dental practice KPIs, scheduling, insurance, collections, and treatment planning workflows.
• Proven leadership, coaching, and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to travel regularly between office locations.

Responsibilities

• Oversee day-to-day operations for 9 dental practices to ensure efficiency, consistency, and accountability.
• Work with the Clinical Director to develop and implement systems, workflows, and standard operating procedures across all locations.
• Monitor office performance metrics including production, collections, scheduling efficiency, treatment acceptance, and patient retention.
• Partner with doctors and leadership teams to achieve organizational goals and growth initiatives.
• Ensure offices maintain compliance with OSHA, HIPAA, infection control, and state dental regulations.
• Assist Director of Operations with onboarding new locations.
• Recruit, coach, mentor, and support regional office managers.
• Conduct regular performance reviews and accountability meetings with office leadership teams.
• Foster a positive, patient-focused, and team-oriented culture throughout the organization.
• Identify training opportunities and support professional development for team members.
• Assist in conflict resolution and employee relations matters when needed.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Travel flexibility

Strategic thinking

Team development

Customer care

Education

Bachelor's degree in Healthcare Administration

Job description

We are seeking an experienced and results-driven Dental Operations Manager to oversee

the daily operations, performance, and growth of nine dental offices. This leadership role is

responsible for driving operational excellence, team development, patient experience,

financial performance, and consistency across all locations. The ideal candidate is a

strong leader who thrives in a fast-paced, multi-site environment and is passionate about

building high-performing teams and delivering exceptional patient care.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations for 9 dental practices to ensure efficiency, consistency, and accountability.
• Work with the Clinical Director to develop and implement systems, workflows, and standard operating procedures across all locations.
• Monitor office performance metrics including production, collections, scheduling efficiency, treatment acceptance, and patient retention.
• Partner with doctors and leadership teams to achieve organizational goals and growth initiatives.
• Ensure offices maintain compliance with OSHA, HIPAA, infection control, and state dental regulations.
• Assist Director of Operations with onboarding new locations.
• Recruit, coach, mentor, and support regional office managers.
• Conduct regular performance reviews and accountability meetings with office leadership teams.
• Foster a positive, patient-focused, and team-oriented culture throughout the organization.
• Identify training opportunities and support professional development for team members.
• Assist in conflict resolution and employee relations matters when needed.

Financial & Business Performance

• Analyze KPIs, financial reports, and operational data to improve profitability and
• Develop action plans to improve underperforming offices and sustain high-performing teams.
• Monitor staffing levels, payroll efficiency, supply costs, and operational budgets.
• Collaborate with ownership and finance teams on strategic planning and growth initiatives.
• Ensure consistent delivery of exceptional customer service and patient care standards.
• Monitor patient feedback, online reviews, and service recovery efforts.Support practices in improving communication, scheduling, and treatment presentation processes.
• Support acquisitions, practice integrations, and expansion initiatives as needed.
• Lead implementation of new systems, technologies, and operational processes.
• Assist with marketing coordination and community outreach initiatives to drive practice growth.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
• Minimum 5 years of dental management experience required.
• Strong understanding of dental practice KPIs, scheduling, insurance, collections, and treatment planning workflows.
• Proven leadership, coaching, and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to travel regularly between office locations.
• Strategic and growth-minded leader
• Highly organized and detail-oriented
• Strong interpersonal and relationship-building skills
• Adaptable and solutions-focused
• Passionate about team development and patient care excellence
• Competitive salary based on experience
• Performance bonus opportunities
• Health, dental, and vision benefits
• Paid time off and holidays
• Continuing education and professional development support