Operations Manager

ALS Chemex de Mexico; Middletown Township (PA); On-site; USD 120,000 - 160,000; Full time

Job summary

ALS Chemex de Mexico is seeking an experienced Operations Manager to lead our environmental laboratory operations. You will oversee technical activities, ensure regulatory compliance, manage staff, and maintain facility and equipment performance to deliver high-quality analytical services to clients.

The role requires a strong leader with deep technical expertise, ability to drive throughput in a high-volume lab, and a proven track record of improving processes while maintaining safety and

Qualifications

• Bachelor's degree in Chemistry or a related science is required.
• Minimum 5 years of laboratory management experience.
• Environmental laboratory experience strongly preferred.

Responsibilities

• Oversee daily laboratory operations to ensure efficiency, quality, and timely project completion.
• Provide technical guidance on instrument troubleshooting, method development, and data interpretation.
• Ensure calibration and performance of laboratory instrumentation.
• Lead high-volume production laboratory to meet turnaround time and on-time delivery goals.
• Monitor KPIs including TAT, backlog, capacity, and productivity.
• Drive continuous improvement and accountability focused on client satisfaction.

Skills

Leadership

Team management

Process improvement

Communication

Problem-solving

Education

Bachelor's degree in Chemistry or related science

Tools

LIMS systems

Microsoft Office

Job description

About the Role

We are seeking an experienced Operations Manager to lead and support our environmental laboratory operations. This role is responsible for overseeing technical activities, ensuring regulatory compliance, managing staff, maintaining facility and equipment performance, and delivering high-quality analytical services to clients. The ideal candidate is a strong leader with deep technical expertise and a passion for operational excellence in a high-throughput production environment.

Key Responsibilities

Laboratory Operations & Technical Leadership

• Oversee daily laboratory operations to ensure efficiency, quality, and timely project completion
• Provide technical guidance on instrument troubleshooting, method development, and data interpretation
• Ensure proper use, calibration, and performance of laboratory instrumentation
• Support development and implementation of new analytical methods

High-Throughput Production & Performance Management

• Lead a high-volume production laboratory to consistently meet or exceed turnaround time (TAT) and on-time delivery (OTD) goals
• Monitor and manage workflow, sample volume, and resource allocation across departments to maintain optimal throughput
• Establish, track, and report key performance indicators (KPIs) including TAT, backlog, capacity, and productivity
• Identify bottlenecks and implement process improvements to increase efficiency, reduce cycle time, and improve service reliability
• Partner with department supervisors to prioritize workload and ensure alignment with client expectations and contractual deadlines
• Drive a culture of accountability and continuous improvement focused on operational excellence and customer satisfaction

Quality & Compliance

• Ensure compliance with ISO 17025, NELAC, DoD , and other applicable regulatory standards
• Partner with QA to maintain and improve laboratory quality systems
• Monitor regulatory updates and communicate requirements to staff
• Support audits and inspections

Facilities & Maintenance Management

• Oversee laboratory facility operations, ensuring a safe, compliant, and efficient working environment
• Coordinate preventative maintenance and repair of laboratory equipment, instrumentation, and building systems
• Work with vendors and internal teams to maintain service contracts and ensure timely issue resolution
• Ensure compliance with safety, environmental, and operational requirements related to facility infrastructure
• Identify and implement improvements to laboratory layout, utilities, and workflow efficiency

Team Leadership

• Manage, mentor, and develop a team of 50+ laboratory personnel
• Oversee hiring, training, performance evaluations, and staffing levels
• Foster a collaborative, accountable, and high-performance work environment

Client & Business Support

• Serve as a technical resource for client inquiries and data interpretation
• Support project management and sales teams with technical expertise
• Assist with proposals, QAPPs, SOWs, and client presentations

Systems & Process Improvement

• Optimize laboratory workflows, systems, and data management processes
• Collaborate with IT to support LIMS and automated reporting
• Drive continuous improvement initiatives

Qualifications

Education & Experience

• Bachelor's degree in Chemistry or related science (required)
• Minimum 5 years of laboratory management experience
• Environmental laboratory experience strongly preferred

Technical Skills

• Strong knowledge of ISO 17025 and environmental regulations
• Experience with LIMS systems
• Proficiency in Microsoft Office (Excel, Word)li>
• Understanding of organic and inorganic analytical methods

Leadership & Professional Skills

• Proven success managing large teams (50+ staff)
• Strong organizational, problem-solving, and decision-making skills
• Excellent communication and client relationship skills
• Demonstrated ability to manage high-throughput operations and meet performance targets
• Experience with managing P&L (preferred)

Work Environment & Requirements

• Ability to sit or stand for extended periods
• Occasional overtime, evenings, or weekend work may be required
• Hands-on use of laboratory and computer equipment

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environm

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