Operations Manager

ALS; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Job summary

ALS is seeking an experienced Operations Manager to lead and optimize environmental laboratory operations. You will oversee daily activities, ensure regulatory compliance, manage staff, and drive high-throughput performance while delivering high-quality analytical services to_clients.

You will guide instrument performance, method development, and data interpretation, and collaborate with QA, IT, and client teams to uphold ISO 17025 standards and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Chemistry or related science is required.
• Minimum 5 years of laboratory management experience.
• Environmental laboratory experience strongly preferred.

Responsibilities

• Oversee daily laboratory operations to ensure efficiency, quality, and timely project completion.
• Provide technical guidance on instrument troubleshooting, method development, and data interpretation.
• Ensure proper use, calibration, and performance of laboratory instrumentation.
• Support development and implementation of new analytical methods.
• Lead a high-volume production laboratory to meet turnaround time and on-time delivery goals.
• Monitor workflow, sample volume, and resource allocation across departments to maintain throughput.
• Establish, track, and report KPIs including TAT, backlog, capacity and productivity.
• Identify bottlenecks and implement process improvements to increase efficiency.
• Partner with department supervisors to prioritize workload and align with client deadlines.
• Drive a culture of accountability and continuous improvement.

Skills

Leadership

Regulatory knowledge

Team management

Client communication

Education

Bachelor’s degree in Chemistry or related science

Tools

LIMS systems

Microsoft Office

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About The Role

We are seeking an experienced Operations Manager to lead and support our environmental laboratory operations. This role is responsible for overseeing technical activities, ensuring regulatory compliance, managing staff, maintaining facility and equipment performance, and delivering high-quality analytical services to clients. The ideal candidate is a strong leader with deep technical expertise and a passion for operational excellence in a high-throughput production environment.

Key Responsibilities

Laboratory Operations & Technical Leadership

• Oversee daily laboratory operations to ensure efficiency, quality, and timely project completion
• Provide technical guidance on instrument troubleshooting, method development, and data interpretation
• Ensure proper use, calibration, and performance of laboratory instrumentation
• Support development and implementation of new analytical methods

High-Throughput Production & Performance Management

• Lead a high-volume production laboratory to consistently meet or exceed turnaround time (TAT) and on-time delivery (OTD) goals
• Monitor and manage workflow, sample volume, and resource allocation across departments to maintain optimal throughput
• Establish, track, and report key performance indicators (KPIs) including TAT, backlog, capacity, and productivity
• Identify bottlenecks and implement process improvements to increase efficiency, reduce cycle time, and improve service reliability
• Partner with department supervisors to prioritize workload and ensure alignment with client expectations and contractual deadlines
• Drive a culture of accountability and continuous improvement focused on operational excellence and customer satisfaction

Quality & Compliance

• Ensure compliance with ISO 17025, NELAC, DoD, and other applicable regulatory standards
• Partner with QA to maintain and improve laboratory quality systems
• Monitor regulatory updates and communicate requirements to staff
• Support audits and inspections

Facilities & Maintenance Management

• Oversee laboratory facility operations, ensuring a safe, compliant, and efficient working environment
• Coordinate preventative maintenance and repair of laboratory equipment, instrumentation, and building systems
• Work with vendors and internal teams to maintain service contracts and ensure timely issue resolution
• Ensure compliance with safety, environmental, and operational requirements related to facility infrastructure
• Identify and implement improvements to laboratory layout, utilities, and workflow efficiency

Team Leadership

• Manage, mentor, and develop a team of 50+ laboratory personnel
• Oversee hiring, training, performance evaluations, and staffing levels
• Foster a collaborative, accountable, and high-performance work environment

Client & Business Support

• Serve as a technical resource for client inquiries and data interpretation
• Support project management and sales teams with technical expertise
• Assist with proposals, QAPPs, SOWs, and client presentations

Systems & Process Improvement

• Optimize laboratory workflows, systems, and data management processes
• Collaborate with IT to support LIMS and automated reporting
• Drive continuous improvement initiatives

Qualifications

Education & Experience

• Bachelor’s degree in Chemistry or related science (required)
• Minimum 5 years of laboratory management experience
• Environmental laboratory experience strongly preferred

Technical Skills

• Strong knowledge of ISO 17025 and environmental regulations
• Experience with LIMS systems
• Proficiency in Microsoft Office (Excel, Word)
• Understanding of organic and inorganic analytical methods

Leadership & Professional Skills

• Proven success managing large teams (50+ staff)
• Strong organizational, problem-solving, and decision-making skills
• Excellent communication and client relationship skills
• Demonstrated ability to manage high-throughput operations and meet performance targets
• Experience with managing P&L (preferred)

Work Environment & Requirements

• Ability to sit or stand for extended periods
• Occasional overtime, evenings, or weekend work may be required
• Hands-on use of laboratory and computer equipment

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.