Operations Manager

BMH; Mentor (OH); On-site; USD 95,000 - 130,000; Full time

Job summary

Coric Equipment is seeking an Operations Manager to lead growth and standardize operations for the Parts & Service business across branches. You will drive performance, manage the P&L, and work with the Regional Operations Director to implement efficiency and best practices.

The role focuses on coaching branch leaders, optimizing assets, and advancing customer relationships while ensuring safety and compliance in a dynamic field environment.

Qualifications

• Bachelor’s degree preferred, engineering or related field.
• 2-5+ years of business and/or service leadership experience, with facility leadership.
• Material handling, heavy equipment, or industrial service background preferred.

Responsibilities

• Drive operational and financial performance across branches by analyzing key metrics and ensuring branch profitability.
• Lead the Parts & Service P&L and align with annual objectives.
• Develop and implement programs to improve competitiveness and profitability.
• Ensure branches have resources to execute plans and meet targets.
• Coach and develop branch leaders, technicians, and service staff to raise performance.
• Promote a positive culture and high morale across teams.
• Identify and cultivate customer relationships to generate parts, service, and rental sales.

Skills

Leadership

Strategic thinking

Analytical thinking

Communication

Team development

Problem solving

Education

Bachelor's degree

Tools

MS Excel

ERP systems

Data analytics

Job description

AboutCoric designs, distributes, and supports material handling equipment and solutions - forklifts, racking and storage systems, and warehouse automation - for customers across manufacturing, distribution, and logistics. As Coric expands its branch and distribution network, we're looking for a seasoned HR executive to set the people strategy for the entire organization and build an HR function that scales with the business.

Reporting

• Regional Operations Director

Position Summary

The Operations Manager leads the growth and operational strategy for the Parts & Service business across the branches within their region. This role is responsible for driving performance and implementing efficient, standardized processes across all locations. The Operations Manager works closely with the Regional Operations Director to implement company operations standards and drive continuous improvement in operational performance.

Essential Duties

• Drive operational and financial performance across assigned branches by analyzing key business metrics, advancing Coric Equipment’s objectives, and ensuring accountability for achieving Parts & Service budget and operating plan targets. Hold overall responsibility for the Parts and Service P&L.
• Ensure the annual financial objectives of the assigned branches are met with respect to revenues, direct costs, gross margin, operating costs, and branch profitability.
• Formulate programs and initiatives that guide the organization in maintaining and improving its competitive position and the profitability of the operation.
• Ensure the assigned branches have the resources needed to execute the plan and achieve their annual financial and business objectives.
• Build and develop talent capability within the division in line with Coric Equipment’s Guiding Principles by coaching team members, setting objectives, and holding people accountable.
• Lead the Customer Support Team, including training and managing local Managers, so that each can train others, work independently, and manage their area analytically.
• Promote a positive team culture and high morale.
• Identify, drive, and support customer relationships for parts and service - discovering needs, quantifying how Coric Equipment can add value, generating parts, service and rental sales, and providing solutions as an individual contributor.
• Develop knowledge of market needs and Coric Equipment’s relative strengths and weaknesses in meeting them.
• Understand market and competitive landscapes to appropriately position Coric Equipment for success.
• Represent Coric Equipment in industry groups and in public forums.
• Communicate and work effectively cross-functionally and across business groups.

KNOWLEDGE, SKILLS & EXPERIENCE

Education & Experience: Bachelor’s degree preferred, ideally in engineering or a related field. 2-5+ years of business and/or service leadership experience, with experience leading facilities. Material handling, heavy equipment, or industrial service background preferred.

Leadership & People Management: Strong leadership and accountability; proven ability to coach, develop, and retain branch leaders, technicians, and service support staff.

Financial Accountability: Proven P&L and budget ownership; drives profitability, cost control, and results against the operating plan.

Strategic & Analytical Thinking: Synthesizes complex data into clear workflows, plans, and decisions; understands market and competitive position and adapts strategy accordingly; proficient in strategy execution and change management.

Operational & Technical Knowledge: Strong workflow coordination, technician management, and data management capability. Experience managing preventive maintenance programs and field technician dispatch preferred; warranty administration experience preferred.

Customer Service: Strong customer service focus with the ability to maintain clear, proactive communication with customers throughout the repair and service process.

Communication & Teamwork: Communicates clearly across functions and levels; builds team spirit, resolves conflict constructively, and contributes in group problem-solving settings.

Organization: Strong organizational and prioritization skills; ability to manage multiple priorities in a fast-paced service environment.

Problem-Solving: Strong problem-solving ability and a consistent commitment to safety and operational discipline.

Credentials: Valid driver’s license required; must be insurable under the company’s vehicle insurance policy and maintain a clean DMV record, verified periodically.

Work Environment and physical conditions

Work is performed primarily at the branch, with regular time spent on the shop floor and periodic visits to customer locations, including manufacturing facilities, warehouses, cold storage, and outdoor environments. Occasional exposure to moving mechanical parts, fumes or airborne particles, and noise from shop equipment. Noise level is usually moderate.

Frequent walking and standing across the shop floor and service bays; occasional lifting and carrying of up to 35 lbs.

Specific vision abilities required, including close, distance, color, peripheral, and depth perception.

Ability to travel locally to customer sites, rental locations, and branch facilities as needed.

Must wear required PPE when on the shop floor or at customer sites, including safety glasses, hearing protection, and high-visibility clothing as applicable.

This job description is not intended to be all-inclusive. Additional job duties may be assigned as needed. Any major modification of this job role requires Human Resources approval.

Coric Equipment is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic.