Operations Manager

Mosquito Squad Plus; Matthews (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Mosquito Squad is seeking an Operations Manager to oversee day-to-day operations, lead Pest Control Applicators, and manage a team to deliver exceptional customer service. The role emphasizes training, hiring, scheduling, CRM management, and inventory control.

Franchise operations and safety procedures are integral to success. The position involves coordinating field teams and office staff, maintaining fleet and inventory, and driving cost-effective performance.

Qualifications

• Leadership: outstanding and effective team leadership with training and accountability.
• Customer service: demonstrated passion for excellent service.
• Communication: ability to present information in one-on-one and small groups.
• Franchise management: prior pest control business management is preferred.
• Operations: ability to create daily/weekly/monthly organizational structures to achieve goals.
• Physical: must be able to lift a minimum of 65 lbs and have a valid driver’s license with a clean driving record.

Responsibilities

• Meet or exceed client retention goals through efficient management of team expectations and day-to-day execution.
• Lead Pest Control Applicator team around service delivery, safety, scheduling, and interviews for new hires.
• Lead Office Staff with customer service, CRM upkeep, and using technology tools.

Job description

The Mosquito Squad Operations Manager is responsible for the successful day to day operations of the business and managing a team of Pest Control Applicators. The Operations Manager is committed to and responsible for delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this by actively training existing employees, interviewing and hiring new employees, maintaining technology tools and tracking product inventory.

Responsibilities

• Meet or exceed client retention goals through efficient management of team expectations and day to day business execution
• Pest Control Applicator leadership and management to include: customer service best practices, how to apply 21-day Protective Barrier Treatment, promote and follow safety procedures, Insure all PPE is being worn, understand product label instructions and implement fleet managment, scheduling and interviewing for new hires
• Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
• Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
• Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
• Execute, track and analyze marketing initiatives/investments to determine ROI and plan for future initiatives
• Provide timely reporting as needed
• Other duties as assigned

Qualifications

• Outstanding and effective team leadership skills to include training and accountability of standards
• Demonstrated passion for excellent customer service
• Effectively present information in one-on-one and small group situations
• Previous pest control business management (preferred)
• Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
• Ability to execute structure within franchise requirements
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Be the subject matter expert on Mosquito Squad offerings and process
• Must be able to lift a minimum of 65 lbs
• Must have valid driver's license and clean driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maybe subject to an on-site drug test

Compensation: $35K - $50K

We’re Mosquito Squad, protecting families locally and globally from the nuisance and dangers of mosquitoes and ticks and always driven by

Passion. Service. Education. Giving.

As the inventor of the Protective Barrier Treatment in 2005, we approach every day with a passion to do our best in every capacity so our clients can enjoy their yards and outdoor spaces.

We strive to provide extraordinary service in every aspect of our client relationships, from the first time we answer their phone call to continually treating their property with the utmost respect.

We educate consumers on how to avoid mosquito and tick bites.

We impact the global community through giving and by helping raise funds to eliminate malaria in Africa through our partnership with Malaria No More. While we fight annoying bites for our clients here at home, for many the fight against the bite is literally a matter of life and death.

Mosquito Squad offers best in class paid training and onboarding, flexible schedule, company trucks and state of the art sales/routing system to ensure your day is efficient.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchise location, and not to Mosquito Squad Corporate.