Operations Manager

Socket.dev; Marlborough (MA); On-site; USD 57,500 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Earned time off

Job summary

FMC Ice Sports seeks an Operations Manager to lead facility operations, supervise programs, and ensure safe, efficient service across multiple arenas. The role requires coordinating maintenance, managing staff, and delivering high-quality customer experiences at public ice arenas in Marlboro and surrounding facilities.

Responsibilities include overseeing program services, performing preventative maintenance, and adapting to seasonal needs to meet patron expectations.

Qualifications

• Must be a self-starter with ability to analyze situations and develop solutions with minimal supervision.
• Ability to communicate effectively with diverse groups about recreational matters.
• Ability to develop out-of-the-box ideas for increasing sales and controlling costs.
• Strong organizational skills with ability to prioritize tasks and manage time.
• Flexibility to work varying hours including nights, weekends, and holidays.
• Must understand needs of children of various ages and work with participants from diverse backgrounds.
• Must have a valid Driver's License and comply with safety regulations for ice resurfacer and ice edger.

Responsibilities

• Oversee operations including supervising and supporting all programs and services the facility provides.
• Perform routine maintenance and janitorial tasks while the facility is open to the public.
• Provide preventative maintenance and shift coverage across Marlboro, Franklin, and Hopedale facilities.

Skills

Self-starter

Communication

Creativity

Organization

Flexibility

Children experience

Driver's license

Job description

Description

Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

The Operations Manager, reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. Preventative maintenance tasks and shift coverage will include our Marlboro, Franklin, and Hopedale facilities. This position will work alone and with other positions as required by the facility activities schedule. Work schedule may include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.

Requirements

Minimum of two (2) years\' work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.

• Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.


• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.


• Ability to develop "out of the box" ideas for increasing sales and controlling costs.


• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.


• Flexibility to work varying hours especially as seasons and service needs change.


• Proven ability to work with and understand the needs of children of various ages and be committed to working with participants from a variety of backgrounds.


• Must have a valid Driver\'s License and comply with the safety regulations regarding operation of an ice resurfacer and ice edger.


• This is a Full-time position.

Benefits

• Eligible for medical, dental, vision, 401K and earned time after eligibility period is met.

Compensation

• Base pay range: $57,500 - $65,000 annually.


• *Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual comepnsation packages are based upon various factors unique to each candidate.*

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.