Operations Manager

Bish's Group; Ludington (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K matching

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

RV Borrowing Program

Access to partner insurance agency

Incredible Team Culture

Job summary

Bish’s RV Ludington is seeking an experienced Operations Manager to oversee day-to-day shop operations and drive efficiency while maintaining high quality.

You will lead service technicians, porters, and admins, manage P&L, align teams, and ensure safety. A bachelor’s degree and Saturday availability are preferred; forklift experience is a plus.

Qualifications

• Experience leading operations in manufacturing, preferably RV/auto.
• Bachelor’s degree preferred.
• Ability to pass a background check and drug test.
• Saturday availability required.
• Strong leadership and communication skills.
• Experience managing P&L and forecasting.

Responsibilities

• Manage shop staff including service technicians, porters, and admins.
• Assign repair orders based on technician skill set.
• Monitor productivity, efficiency, and performance against goals.
• Attend weekly service meetings and align team with goals.
• Ensure health and safety regulations and create a safe work environment.
• Lead cross-functional collaboration across dealership teams.

Skills

Operations management

Leadership

Team management

Strategic thinking

Communication

Problem solving

Time management

Adaptability

Education

Bachelor’s degree in business or operations management

Tools

Forklift operation

DMS software

Job description

Bish's RV Ludington
66 N Dennis Rd
Ludington, MI 49431, USA

Description

Asthe Operations Manager, you willbe responsible foroverseeing andoptimizingthe day-to-day operations of our shop.This position requires a strategic thinker with strong management skills, a proventrack recordin a similar role, and a passion for driving efficiency whilemaintaininghigh standardsof quality.

Key Objectives:

• Drive Operational Efficiency and Profitability
• Develop and Align a High-Performing Service Team
• Deliver a Safe, Consistent, and High-Quality Customer Experience

Responsibilities:

• Manage all shop staff including but not limited to service technicians, lot porters, and admins
• Understand individualcontributorsproductivity, efficiency, and capabilities
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Assign repair orders based on technician skill set
• Ensure efficiency and productivity goals are tracking on an individual and team basis
• Manage customer experience as needed
• Manage andmonitorP & L,identifyingrevenue and labor hours opportunities
• Collaborate and communicate with cross-functional teams within the dealership
• Assistemployees with tools they need to be successful in their roles
• Assistservice manager as needed to ensure department alignment on daily goals
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Ensure strict compliance with all health and safety regulations within shop andmaintainsafety protocols to create a secure working environment

what you'll bring:

• Proven experience in operations management within the manufacturing industry, with a preference for RV or automotive manufacturing
• Technical knowledge of RV's is a plus
• Experience driving a forklift is a plus
• Ability to adapt in a fast-paced environment
• Must have Saturday availability
• Strong leadership, team management, and time management skills
• Find innovative ways to improve customer experience
• Experience in managing a P & L and forecasting goals
• Exceptional analytical and problem-solving abilities
• In-depth knowledge of industry best practices and emerging trends in manufacturing and operations
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, Operations Management, or a related field preferred
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Expected Results:

Technician productivity and efficiency consistently meet or exceed established benchmarks

Improved labor hours per repair order through effective skill-based work assignment

Positive trend in departmental gross profit driven by optimized labor utilization and cost control

Reduction in repair cycle time and backlog, improving overall shop throughput

Increased customer satisfaction scores and reduced service-related complaints or escalations

Strong attendance, engagement, and participation in weekly service meetings with clear action follow-through

Consistent adherence to health and safety standards with zero preventable safety incidents

Improved employee retention and skill development within the service department

Clear visibility into individual and team performance metrics, enabling proactive management decisions

Strong cross-department collaboration resulting in fewer operational bottlenecks and rework

Resources:

Access to dealership management systems (DMS), scheduling, and productivity tracking tools

Established performance metrics, reporting dashboards, and financial (P&L) reporting

Trained service technicians, porters, and administrative support staff

Shop equipment, diagnostic tools, and technology required to perform repairs efficiently

Health and safety policies, procedures, and compliance training

Support from Service Manager, Fixed Operations leadership, and cross-functional dealership teams

Customer experience standards, processes, and escalation protocols

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friendsofour family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.

We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.