Operations Manager

GG Bear Care, Inc DBA Ready Steady Transportation Services; Lathrop (CA); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

W2 employment

Paid time off (PTO)

Health / dental / vision insuranc

401(k) (if offered)

Company phone stipend

Job summary

Ready Steady Cargo in Tracy, CA is seeking an Operations Manager / Lead Driver who will run day-to-day transportation operations and also serve as Driver Trainer and Safety Officer. This hands-on leadership role requires coaching drivers, maintaining route coverage, and stepping into a truck when needed to keep service on track.

The position emphasizes safety-first operations, accountability, and strong teamwork. The role is primarily on-site with some remote responsibilities as operations allow.

Qualifications

• 10+ years of professional driving/transportation experience.
• Experience leading teams in transportation/delivery operations, dispatch, logistics, or fleet leadership.
• Proven ability to train drivers and hold a team accountable to safety and performance.
• Strong documentation habits and comfort with new apps/software for fleet monitoring, dispatch, safety, and training.
• Comfortable with early mornings, weekends, and peak periods as needed.
• Ability to learn new apps/software used for fleet monitoring, dispatching, safety, communication, and training.

Responsibilities

• Own daily operations: dispatch readiness, coverage for call-outs, yard/terminal coordination, and end-of-day closeout.
• Lead driver performance: ride-alongs, coaching, feedback, and corrective action when needed.
• Serve as Driver Trainer: onboard new drivers, run evaluations, and sign off on readiness to operate independently.
• Serve as Safety Officer: run safety huddles, enforce driving standards, track safety events, and drive prevention plans.
• Monitor key metrics: on-time performance, attendance, route completion, safety events, and equipment condition.

Skills

Driving experience

Team leadership

Driver training

Dispatch & logistics

Computer skills

English proficiency

Tools

GPS tracking systems

Fleet monitoring software

Job description

Operations Manager / Lead Driver (Driver Trainer & Safety Officer) — Lathrop, near Tracy, CA (On-site)

Start date: October 1

Schedule: 5 days/week, with occasional 1/2 day or 6th day on weekends to oversee operations (operation runs 7 days/week)

Typical hours: 8–10 hours/day, based on vehicle dispatch times Pay type: Hourly with overtime pay (OT)

Job summary

Ready Steady Cargo is hiring a hands‑on Operations Manager / Lead Driver to run day‑to‑day transportation operations while serving as our early‑stage Driver Trainer and Safety Officer. This is a working‑leader role: you’ll coach drivers, keep routes covered, prevent incidents, and step into a truck when needed to keep service on track.

We’re a local transportation company partnering with a global freight operation, offering reliable year‑round work and stable schedules.

This role is primarily on‑site in/around Tracy, CA, with some responsibilities that can be handled remotely (as operations allow).

Compensation + benefits

Starting pay: $24/hour + overtime (OT)

Wage progression (example — adjust to fit your plan):

• $24/hr — Starting rate (meets requirements; training period)
• $25–$28/hr — Starting rate based on prior experience (verified years, safety record, and leadership background)
• 30-day review: eligibility for an increase based on attendance, training completion, and early KPI performance
• 90-day review: eligibility for an increase based on safety, on‑time execution, and team performance
• Annual review: tenure‑based increase tied to KPI results and company needs

Bonus (recommended): safety + performance bonus tied to on‑time execution, incident reduction, and training completion (details shared during interview)

Benefits (edit to match your offer):

• W2 employment
• Paid time off (PTO) + paid sick time
• Health / dental / vision insuranc
• 401(k) (if offered)
• Company phone stipend (recommended)

KPIs (how success is measured)

This role is measured on safety first, then consistent execution. You’ll track performance daily and weekly, coach to the gaps, and help the team improve over time.

Key KPIs include:

• Safety: preventable incidents, at‑fault collisions, injuries, property damage, safety event trends, and completion/quality of safety training
• On‑time performance: on‑time departures/arrivals, route completion, missed loads, service failures
• Driver performance: adherence to SOPs, coaching completion, ride‑along outcomes, attendance/reliability
• Equipment readiness: pre‑/post‑trip compliance, defect reporting, downtime trends

A strong safety culture and reliable on‑time performance are essential—and are also why this role may qualify for safety and performance bonuses.

Key Results Areas (KRAs) — what “winning” looks like

This role isn’t just a list of tasks. You’ll own a few key results areas and have the freedom to build the routines, coaching, and systems that drive the win

• Safety culture + training — Winning looks like: drivers are trained, coached, and operating with a safety‑first mindset; preventable incidents trend down.
• Run safety huddles and refresher training
• Complete ride‑alongs/coaching weekly and document follow‑ups
• Investigate incidents and implement corrective actions
• On‑time performance + service reliability — Winning looks like: consistent on‑time dispatch and route completion with minimal service failures.
• Daily dispatch readiness + coverage planning
• Monitor trends daily/weekly and coach to gaps
• Escalate issues early and keep stakeholders informed
• Driver performance + accountability — Winning looks like: clear expectations, consistent coaching, and measurable improvement across the team.
• Track performance scorecards weekly
• Recognize top performance and address issues fast
• Maintain training/coaching records
• Fleet readiness + compliance — Winning looks like: vehicles are safe, inspected, and ready with minimal downtime.
• Ensure pre/post‑trip compliance and defect reporting
• Coordinate maintenance and track recurring issues
• Keep compliance files organized

What you’ll do (responsibilities)

• Own daily operations: dispatch readiness, coverage for call‑outs, yard/terminal coordination, and end‑of‑day closeout
• Lead driver performance: ride‑alongs, coaching, feedback, and corrective action when needed
• Serve as Driver Trainer: onboard new drivers, run behind‑the‑wheel evaluations, and sign off on readiness to operate independently
• Serve as Safety Officer: run safety huddles, enforce safe driving standards, track safety events, and drive prevention plans
• Monitor key metrics: on‑time performance, attendance, route completion, safety events, customer issues, equipment condition
• Review driver performance daily and weekly, identify trends, and run targeted coaching to improve safety and service
• Investigate incidents (vehicle damage, injuries, customer complaints): document findings and implement corrective actions
• Maintain fleet readiness: pre‑/post‑trip compliance, defect reporting, and coordination of maintenance/repairs
• Keep records organized: schedules, timecards, training logs, coaching notes, incident documentation, compliance files
• Build a strong team culture: clear expectations, calm communication, and a “no shortcuts” safety mindset
• Drive when needed: in the initial months, be willing to cover shifts when drivers call out, and drive routes to learn the client operation and ways of working

What you’ll need (qualifications)

• 10+ years of professional driving/transportation experience (CDL or non‑CDL depending on your fleet requirements)
• Experience leading teams in transportation/delivery operations, dispatch, logistics, or fleet leadership
• Proven ability to train drivers and hold a team accountable to safety and performance
• Strong documentation habits (training checklists, coaching notes, incident reports)
• Comfortable with early mornings, weekends, and peak periods as needed
• Valid driver’s license with clean driving record; able to pass background and drug screening (as applicable)
• Strong computer skills and comfort working in a partially remote environment
• Ability to learn new apps/software used for fleet monitoring, dispatching, safety, communication, and training
• Comfortable using handheld tech / smartphone apps (GPS, communication, reporting)
• Able to speak, read, and write in English to communicate with the public, understand road signs/signals, respond to official inquiries, and complete records

How the team supports you in your role

You won’t be doing this alone. We’re building a high‑accountability, safety‑first operation with real support behind you.

• Involved owner support (in‑person + remote): You’ll work with a hands‑on owner who has experience across last mile, freight, and medical transport. The owner will support you with hiring, driver performance evaluation, culture and vision, client relations, and administrative support (payroll coordination, insurance, and other back‑office needs).

• 24/7 remote dispatcher coverage: You’ll have a team of remote dispatchers supporting the operation around the clock, so drivers and stations always have someone to speak to while drivers are on the road—especially during the Ops Manager’s off‑hours.

• Your role in integrating dispatch: You’ll be responsible for integrating this dispatch team seamlessly into the daily operation—collaborating closely, giving and receiving feedback, and guiding best practices that serve client needs while promoting safety and on‑time performance.

Preferred

• Experience with DOT‑style safety practices, hours‑of‑service awareness, or compliance documentation
• Experience leading a metric‑driven team (attendance, on‑time, safety)
• Bilingual (English/Spanish)

Equal Opportunity Employer (EEO)

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, sex (including sexual orientation), gender identity, pregnancy, or genetic information (including family medical history), or any other protected status under applicable law.