Operations Manager

Crocs, Inc.; Las Vegas (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Crocs, Inc. in Las Vegas, NV is seeking an experienced Operations leader to drive end-to-end distribution center performance. You will oversee safety, productivity, and cost targets while optimizing labor, automation, and cross-functional collaboration.

The role requires 5+ years in high-volume distribution with automation exposure and omnichannel fulfillment experience. Strong leadership, analytics, and communication skills are essential for success in a union-free, fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years of progressive leadership in high-volume distribution, fulfillment, manufacturing, or logistics environments.
• Experience leading large teams through multiple levels of leadership.
• Experience operating within highly automated or mechanized distribution environments preferred.
• Omnichannel distribution experience supporting Retail, Wholesale, and E-Commerce fulfillment preferred.

Responsibilities

• Lead end-to-end distribution center operations to ensure safety, service, quality, productivity, and cost objectives.
• Drive labor planning, resource allocation, and performance management.
• Monitor KPIs, identify trends and root causes, and implement corrective actions to improve performance.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Manage operations within a union-free environment while maintaining positive associate and leadership relationships.
• Support inventory accuracy initiatives and partner with cross-functional teams to resolve operational challenges.
• Partner closely with Automation, Engineering, Maintenance, and IT teams to maximize automated system performance and facility throughput.
• Leverage WMS and operational reporting tools to identify process improvement opportunities and support data-driven decision making.
• Champion Lean, Six Sigma, and continuous improvement initiatives that improve productivity, quality, and associate experience.
• Lead change management efforts associated with process, technology, and operational enhancements.

Skills

Leadership

People leadership

WMS experience

Lean Six Sigma

Data-driven decisions

Automation familiarity

Education

Bachelor's degree in Supply Chain, Logistics, Business, Industrial Engineering, or related field

Tools

WMS

Job description

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What You'll Do

Operational Leadership

• Lead end-to-end distribution center operations to ensure achievement of safety, service, quality, productivity, and cost objectives.
• Drive operational execution through effective labor planning, resource allocation, and performance management.
• Monitor and analyze key performance indicators (KPIs), identify trends and root causes, and implement corrective actions to improve performance.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Manage operations within a union-free environment while maintaining positive associate and leadership relationships.
• Support inventory accuracy initiatives and partner with cross-functional teams to resolve operational challenges.
• Partner closely with Automation, Engineering, Maintenance, and IT teams to maximize automated system performance and facility throughput.
• Leverage WMS and operational reporting tools to identify process improvement opportunities and support data-driven decision making.
• Champion Lean, Six Sigma, and continuous improvement initiatives that improve productivity, quality, and associate experience.
• Lead change management efforts associated with process, technology, and operational enhancements.

Leadership & Talent Development

• Lead, coach, and develop supervisors and front-line leaders to build a strong leadership pipeline.
• Establish clear performance expectations and provide regular coaching, feedback, and development opportunities.
• Foster an inclusive culture that values collaboration, accountability, employee engagement, and continuous learning.
• Conduct performance reviews, succession planning, and talent development activities to support business growth.
• Promote open communication and empower team members to identify opportunities and solve problems.

Financial & Business Performance

• Manage labor expenses and operational costs while maintaining service and productivity targets.
• Support annual operating plans and departmental budgets.
• Identify opportunities to improve efficiency, reduce waste, and optimize operational performance.
• Collaborate with Supply Chain, Transportation, Planning, and Finance partners to ensure execution of business priorities.

What You'll Bring to the Table

• Bachelor's degree in Supply Chain, Logistics, Business, Industrial Engineering, or a related field, or equivalent combination of education and experience.
• 5+ years of progressive leadership experience within high-volume distribution, fulfillment, manufacturing, or logistics environments.
• Experience leading large teams through multiple levels of leadership.
• Experience operating within highly automated or mechanized distribution environments preferred.
• Omnichannel distribution experience supporting Retail, Wholesale, and E-Commerce fulfillment preferred.
• Strong understanding of warehouse operations, labor management, inventory control, and performance metrics.
• Experience with Warehouse Management Systems (WMS); Manhattan Associates experience preferred.
• Proven track record of driving operational excellence, continuous improvement, and employee engagement.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent communication, relationship-building, and leadership skills.
• Advanced proficiency with Microsoft Excel, PowerPoint, Outlook, and other business applications.

Preferred Candidate Profile

• Experience leading operations in facilities utilizing automation technologies such as AutoStore, AS/RS, goods-to-person systems, conveyor sortation, or robotic fulfillment solutions.
• Lean, Six Sigma, or continuous improvement certification is a plus.
• Demonstrated success improving safety, productivity, quality, and service metrics within a large-scale distribution operation.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.