Operations Manager

Levy Restaurants; Kissimmee (FL); On-site; USD 65,000 - 70,000; Full time

Job summary

A leading hospitality company, Levy Restaurants, is seeking an Operations Manager in Kissimmee, FL. In this role, you will lead a team to deliver exceptional guest service while managing operations, human resources, and financials. Ideal candidates should have extensive experience in the food and beverage sector, demonstrating a passion for hospitality and strong leadership abilities. Join a diverse workforce committed to excellence at Levy.

Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Employee Assistance Program

Qualifications

• 5+ years in a food and beverage operational position is essential.
• Desirable experience in hospitality management.
• Passion for hospitality, food, and retail.

Responsibilities

• Responsible for leading team members to execute operational standards.
• Ensure quality show standards and client satisfaction.
• Hire, train, and develop team members.

Skills

Interpersonal Skills

Stakeholder Management

Operational Planning

Team Leadership

Customer Service

Education

Bachelor's Degree in Hospitality Management

Tools

Standard Level of Computer Literacy

Job description

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Levy Sector

Salary range: $65,000- $70,000 Depending on experience

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As an Operations Manager you will be responsible for leading your team members in executing The Levy Difference in regards to operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.

Detailed Responsibilities

• Holds team accountable to steps of service to deliver great guest service
• Ensure that team members consistently deliver heartfelt hospitality to every guest, every time
• Ensures team members have the tools necessary to complete their jobs
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Levy initiatives
• Respond and assist in any departmental guest service issues
• Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
• Acts as a liaison with team, including partner s operational team, Levy team and other areas as needed to ensure efficient operational performance
• Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
• Ensures that all security, safety and sanitation standards are achieved
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
• Employs good safety and sanitation practices
• Practices proper product control and handling of all inventory and equipment
• Follows and enforces responsible alcohol service policies
• Ensures team members adhere to Levy guidelines as stated in team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Uses all performance management tools to provide guidance and feedback to team
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Displays a positive attitude towards team members
• Mentors department managers to develop their skills and leadership abilities
  
  

Skills And Experience

• 5+ experience in in a food and beverage operational position - Essential
• Bachelor s degree in hospitality management - Desirable
• Standard level of computer literacy - Essential
• Passion for hospitality, food, and retail - Essential
• Excellent interpersonal and stakeholder management skills - Essential
  
  

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
  
  

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food & Beverages

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