Operations Manager

campingworld; Katy (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training opportunities

Comprehensive benefits package

Job summary

Camping World is seeking an Operations Manager to lead the Service Department and drive installation sales, fees, and quality installations at our Katy, TX location. You will supervise daily activities, train staff on new products, review schedules and budgets, and ensure safe, efficient operations.

The role includes cradle-to-grave customer service and potential phone support. The ideal candidate has supervisory experience, strong communication, and knowledge of installation processes.

Qualifications

• Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage.
• Ability to communicate in a professional and tactful manner.
• Ability to prioritize work assignments & analyze and write reports.
• Ability to provide accurate and helpful information to customers.
• Ability to handle problems and facilitate successful outcomes.
• Willingness to accept additional tasks and direction from management.
• Some supervisory experience preferred.
• Basic math skills.
• Comprehensive knowledge of product installation activities.
• Working knowledge of service department policies and procedures.
• General knowledge of products, installation schedules, and current sale items.
• Forklift experience/certification preferred or ability to be certified.
• Valid Driver's License Required.
• May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices.
• Prolonged standing, stooping, crawling, and bending.
• Exposure to heights and hazards with electrical and welding equipment.

Responsibilities

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs.
• Supervises daily Service Department activities.
• Supervises shop personnel providing support with technical installations.
• Trains employees on new products and safety procedures.
• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports.
• Tracks monthly departmental results.
• Reviews departmental budget with Service Manager to maximize installation sales and fees.
• Assures productivity standards are met.
• Provides cradle to grave customer service.
• May answer phones and provide assistance.
• Maintains a safe work area for customers and coworkers.
• Performs other miscellaneous duties as assigned.
• May cross train to perform other duties.

Skills

Reading safety manuals

Multi-tasking

Professional communication

Report writing

Customer service

Supervisory experience

Basic math

Service dept processes

Product installation knowledge

Forklift certification

Valid driver's license

Lifting up to 25 lbs

Standing/walking

Tools

Forklift certification

Job description

Camping World is seeking an Operations Manager for our growing team.

What You’ll Do:

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

• Supervises daily Service Department activities

• Supervises shop personnel providing support with technical installations

• Trains employees on new products and safety procedures

• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

• Tracks monthly departmental results

• Reviews departmental budget with Service Manager to maximize installation sales and fees

• Assures productivity standards are met

• Provides "cradle to grave" customer service

• May answer phones and provide assistance

• Maintains a safe work area for customers and coworkers

• Performs other miscellaneous duties as assigned

• May cross train to perform other duties

What You’ll Need to Have for the Role:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage

• Ability to communicate in a professional and tactful manner

• Ability to prioritize work assignments & analyze and write reports

• Ability to provide accurate and helpful information to customer

• Ability to handle problems and facilitate successful outcomes

• Willingness to accept additional tasks, duties and/or direction from management

• Some supervisory experience preferred

• Basic math skills

• Comprehensive knowledge of product installation activities

• Working knowledge of the activities, methods, procedures and policies of a Service Department environment

• General knowledge of products, installation schedules, product prices and current sale items

• Forklift experience/certification preferred or ability to be certified required

• Valid Driver's License Required

• May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices

• Prolonged periods of standing, stooping, crawling, and bending

• Exposure to heights and hazards related to working with electrical and welding equipment

• Environmental conditions include heat, cold, humidity, noise, dust and wetness

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $90,000 or more. This is a variable pay role with uncapped variable pay.

In addition to competitive pay, we offer

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!
• For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.