Fixed Operations Director

campingworld; West Boylston (MA); On-site; USD 95,000 - 145,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Tuition Reimbursement

Medical, Dental, Vision

Job summary

Camping World is seeking a Fixed Operations Director to lead our Service Center, driving profitability and top-tier customer satisfaction. You will support Service Managers, build a strong team, and foster vendor relationships in a high-volume environment.

The role emphasizes P&L oversight, budget attainment, and safe, efficient operations, with comprehensive benefits and a commission-based pay structure. Equal opportunity employer.

Qualifications

• Experience managing a high-volume Service Center in RV/auto/marine/power sports preferred.
• Proven ability to drive customer satisfaction and profitability in a fast-paced environment.
• Knowledge of RVs and RV systems is a plus.
• Strong written and verbal communication skills.
• Proficiency with dealership software such as ADP, IDS, Reynolds & Reynolds.
• MS Office skills (Word, Excel, Outlook) and ability to read P&L reports.
• Valid drivers license; physical ability to lift up to 25 lbs and move up to 50 lbs with assistance.

Responsibilities

• Support and manage the Service Manager(s) as part of Fixed Operations in the location.
• Ensure high levels of customer satisfaction throughout the service department.
• Drive profitability through sales growth, gross profit, and cost control.
• Build a high-performing team of technicians, service advisors, and support staff.
• Foster development, retain staff, and maintain vendor relationships.
• Meet or exceed monthly budgets; maintain a safe working environment.

Skills

Customer satisfaction

P&L management

Communication

Dealership software (ADP/IDS/Reynolds)

MS Office (Word/Excel)

Read and analyze P&L reports

Valid drivers license

Tools

ADP

IDS

Reynolds & Reynolds

Job description

Camping World is seeking a Fixed Operations Director to join our growing team. As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction.

What You’ll Do:

• Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
• Create and maintain strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

What You’ll Need to Have for the Role:

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
• Knowledge of RV's and RV systems is a plus
• Strong written and verbal communication skills
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
• Intermediate or better skills in MS Office (Word, Excel, Outlook)
• Ability to read and analyze P&L reports
• Valid driver's license required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $145,000 or more. This is a commission-based role with uncapped commissions.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.