Operations Manager

JAG FINANCIAL; Johnston (IA); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Unlimited PTO

Volunteer time off

Health, dental, vision coverage

Life insurance

Disability insurance

Retirement match

Job summary

JAG Financial LLC is seeking an Operations Manager for a full-time, on-site role in Des Moines, IA. You will oversee daily office operations, manage workflows, and support efficient delivery of financial services, coordinating with advisors and ensuring paperwork and compliance workflows run smoothly.

Responsibilities include overseeing onboarding, monitoring performance metrics, and optimizing systems. This role offers growth toward senior operations roles and requires strong organizational,

Qualifications

• Experience managing office operations or administrative functions in a professional services or financial environment.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency with office software, CRM systems, and document management tools; comfort learning new technology platforms.
• Excellent written and verbal communication skills, with attention to detail and accuracy in documentation.
• Knowledge of or interest in retirement, Social Security, and Medicare planning is beneficial.
• Demonstrated ability to lead and support teams, build collaborative working relationships, and resolve operational issues.
• Understanding of basic compliance and confidentiality requirements in a financial or advisory setting.
• Associate or Bachelor’s degree in business, finance, management, or a related field preferred, or equivalent experience.

Responsibilities

• Oversee daily office operations and support efficient delivery of financial services.
• Manage workflows, scheduling, and administrative processes for timely client onboarding and follow-up.
• Coordinate with financial advisors and maintain/improve operational procedures for compliance.
• Handle paperwork processes: generate/process paperwork, monitor metrics, optimize systems/tools.
• Manage vendor relationships and office resources; collaborate on operational planning.
• Potential growth path toward VP Operations, SVP Operations and COO.

Skills

Office operations management

Organizational and time-management

Communication skills (written and oral

Regulatory and confidentiality

Team leadership and collaboration

Learning new technologies

Client onboarding and documentation

Attention to detail

Education

Associate or Bachelor’s degree in business/finance/management

Tools

Office software

CRM systems

Document management tools

Job description

Company Description

JAG Financial LLC is a full-service financial firm dedicated to supporting clients’ long-term financial health. The company specializes in retirement planning as well as Social Security and Medicare strategies, helping individuals make informed decisions about their future. JAG Financial LLC offers personalized guidance to align financial plans with each client’s unique goals and circumstances. The firm values professionalism, integrity, and clear communication in all client interactions.

Role Description

The Operations Manager is a full-time, on-site role based in Des Moines, IA, responsible for overseeing daily office operations and supporting efficient delivery of financial services. This position manages workflows, scheduling, and administrative processes to ensure timely client onboarding, documentation, and follow-up. The Operations Manager will coordinate with financial advisors, maintain and improve operational procedures, and help ensure regulatory and compliance requirements are met. Day-to-day tasks include managing the paperwork process: generating and processing paperwork, monitoring performance metrics, optimizing systems and tools, and contributing to process improvements that enhance client experience and operational efficiency. The role also involves handling vendor relationships, managing office resources, and collaborating with leadership on operational planning. Grow with us! This role could develop into the VP Operations, SVP Operations and the COO position.

Qualifications

• Experience managing office operations or administrative functions in a professional services or financial environment.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency with office software, CRM systems, and document management tools; comfort learning new technology platforms.
• Excellent written and verbal communication skills, with attention to detail and accuracy in documentation.
• Knowledge of or interest in retirement, Social Security, and Medicare planning is beneficial.
• Demonstrated ability to lead and support teams, build collaborative working relationships, and resolve operational issues.
• Understanding of basic compliance and confidentiality requirements in a financial or advisory setting.
• Associate or Bachelor’s degree in business, finance, management, or a related field preferred, or equivalent experience.

Pay Package

Salary $30,000-$60,000 based on experience

Quarterly bonus based on company revenue

• Unlimited Paid Time Off including 12 federal holidays and your birthday
• 40 Hours Volunteer Time Off annually
• Health, dental, vision base package 100% paid for
• Life insurance, short term disability, long term disability
• Retirement match