Operations Manager

TA Services; Indianapolis (IN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO 5 days

Vacation 2 weeks

Doc-On-Demand

Tuition Reimbursement

Paid Volunteer Day

Employee Assistance Program

Job summary

TA Services in Indianapolis is seeking an experienced Freight Operations Leader to oversee customer relationships, manage escalations, and drive operational excellence with a team of Specialists and Planners. You will lead meetings, reporting, and service reviews to ensure exceptional performance.

The role emphasizes optimizing transportation operations, controlling costs, managing P&L, and collaborating across internal teams and external partners, with travel up to 10% as needed.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5 years of related experience in customer service, transportation, or logistics.
• Experience with Transportation Management Systems (TMS) and optimization tools.
• Proven experience leading and coaching teams.
• Experience managing customer relationships and handling escalations.
• Experience with account-level financial management and P&L.

Responsibilities

• Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost-saving opportunities.
• Lead, coach, and develop specialists and planners.
• Oversee load planning, carrier performance, and TMS processes.
• Manage account profitability, invoicing, and collections.

Skills

Customer service

Team leadership

Account management

P&L management

Transportation ops

Carrier management

Excel

MS Office

Communication

Strategic thinking

Education

Bachelor's degree

Tools

TMS

Transportation optimization tools

Job description

At TA Services, wedontjust move freight - we move business forward. Since 1986,we'vebeen delivering peak performancefor our customers through ourFreight Brokerages, Managed Transportation, Warehousing & Fulfillment,Mills Services,and Cross-Border Logistics.

What sets us apart? Our people!At TA, cultureisn'tan afterthought -its a competitive advantage.We'reintentional about building a workplace whereyouresupported, challenged, and equipped to grow. From day one,you'llget the tools, training, and trust to unlock your full potential.

Webelievewhen the right peoplelivethe right values,theresno limit to what we can achieve. Ifyou'redriven, collaborative, and ready to win,you'llfit right in.

Here's what drives us:

• People First- We lead with care, connection, and respect.
• Service- Our customers, carrier partners, and team members deserve nothing less than excellence.
• Results- High standards. Real outcomes.
• Innovation- We push boundaries and never settle.

Soundlike the kind of team you want to be partof?Let's a closer look at the role.

Job Description

Key Responsibilities

• Customer & Account Management- Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Operational Excellence- Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost-saving opportunities.
• Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Ensure effective training and cross-training.
• Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.
• Partner on carrier strategy, rates, and solutions.
• Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.
• Primarily office-based/computer-based work environment.
• Frequent interaction with internal teams, customers, carriers, vendors, and other external partners.
• Requires the ability to manage multiple priorities in a fast-paced transportation and customer-service environment.
• Occasional travel required, up to 10%.
• Work may require flexibility to address customer or operational needs outside of standard business hours.

Qualifications

Education

• Bachelor's degree from a four-year college or university preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
• Transportation Management Systems (TMS) required.
• Transportation optimization tools preferred.
• Experience leading, developing, and coaching teams.
• Experience managing customer relationships and resolving escalated customer concerns.
• Experience with account-level financial management and P&L responsibilities.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong understanding of transportation operations, carrier management, customer service, and transportation planning.
• Ability to formulate, document, implement, and improve operational processes.

Personality Traits

• Customer-focused and relationship-oriented.
• Strategic thinker with strong business judgment.
• Results-driven and quality-focused.
• Strong leader who can coach, develop, and hold team members accountable.
• Excellent communicator with strong interpersonal skills.
• Highly organized with strong planning and prioritization abilities.
• Analytical and effective problem solver.
• Adaptable and comfortable managing multiple priorities in a fast-paced environment.
• Collaborative and able to work effectively with internal and external stakeholders.
• Proactive, resourceful, and committed to continuous improvement.
• Demonstrates sound financial and operational judgment.

Additional Information

• Accrue up to five days PTO infirstyear. Two-weeks vacation, plus one week PTOaccrueon first anniversary.
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.