Operations Manager

EōS Fitness; Houston (TX); On-site; USD 58,656 - 66,000; Part time

Benefits offered by this job

Free membership

Discounted Personal Training

Employee referral program

Daily Pay offer

Competitive pay plus paid time off

401(k) with company matching

Health, dental, and vision insurance

Job summary

A wellness and fitness service provider in Houston is seeking a part-time Operations Manager to oversee the gym's service team and ensure operational excellence. Responsibilities include managing customer service, staff training, and compliance with safety regulations. Ideal candidates will have operations management experience and strong communication skills. Benefits include free membership, competitive pay, and employee perks.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills for interaction with employees and management.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.

Responsibilities

• Create an elevated member experience through a friendly manner.
• Manage hiring, training, and supervising of staff.
• Ensure high-quality customer service by addressing member concerns.
• Maintain compliance with health and safety regulations.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building skills

Detail orientation

MS Office skills

Job description

Operations Manager

Join to apply for the Operations Manager role at EōS Fitness.

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

EōS Fitness' Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day‑to‑day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2‑3 years of operations management experience
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience
• Prior experience or strong interest in the fitness industry is a plus
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary Pay Range

$58,656—$66,000 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!
• 401(k) + Company matching!
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full‑time vs. part‑time employment.

Seniority level

Mid‑Senior level

Employment type

Part‑time

Job function

Management and Manufacturing

Industries

Wellness and Fitness Services

Referrals

Referrals increase your chances of interviewing at EōS Fitness by 2x.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law – click here for more information.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

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