Operations Manager

EōS Fitness; Town of Baldwin (WI); On-site; USD 70,304 - 83,000; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay including vacation and sick pay

Group health, dental, vision insurance

401(k) with company matching

Employee referral program

Job summary

A leading fitness company in Wisconsin is seeking an Operations Manager to oversee daily operations and enhance member experiences. This role requires strong communication and management skills, with responsibilities including staffing, training, and ensuring compliance with safety regulations. The ideal candidate will have at least 2-3 years of operations management experience and a passion for the fitness industry. Competitive part-time pay and benefits offered.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Ability to lift more than 40 lbs.

Responsibilities

• Lead and coach the Service team to enhance member experience.
• Hire, train, and supervise staff.
• Ensure high-quality customer service and compliance with safety regulations.

Skills

Operations management

Communication skills

Customer service

Relationship-building

Detail orientation

MS Office skills

Job description

Operations Manager – EōS Fitness

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core values include Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Our Operations Manager, reporting to the District Operations Manager, oversees the Service team and daily operational tasks to achieve operational excellence throughout the gym. Responsibilities include greeting members, directing guests and staff, and representing the gym’s commitment to exceptional service.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2‑3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range

$70,304—$83,000 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, supplemental life, employee assistant program, and even pet insurance are offered.
• 401(k) + company matching.
• Personal education growth options with Sophia Learning.
• Benefits based on eligibility of tenure and full‑time vs. part‑time employment.

Seniority Level

Mid‑Senior level

Employment Type

Part‑time

Job Function

Management and Manufacturing

Industries

Wellness and Fitness Services

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283.