Operations Manager

Valet Living, LLC; Houston, Northern (TX, KY); Hybrid; USD 63,000 - 73,000; Full time

Benefits offered by this job

Health Benefits

401k with company match

Flexible Time Off

Professional Development

Referral bonuses

Torch Fitness access

Job summary

Valet Living is seeking an Operations Manager to lead a team of Area Leaders, optimize processes, and ensure top-tier service for clients. You will develop budgets, monitor expenses, and report on financial performance while shaping staffing strategies and system compliance.

This field-based role requires travel within your market and offers a comprehensive benefits package and growth opportunities within a performance-driven culture.

Qualifications

• 5–7 years of leadership experience with budget and reporting responsibility.
• Bachelor’s degree preferred.
• Strong leadership and ability to develop teams while driving results.
• Advanced Excel and data analysis skills to support decision-making.
• Excellent verbal and written communication skills.
• Familiarity with hiring, talent development, and performance management.

Responsibilities

• Lead and develop Teams: coach and mentor Area Leaders to boost engagement and accountability.
• Drive operational excellence by using data to improve processes, productivity and service delivery.
• Manage budgets, expenses, and report on financial performance.
• Own staffing strategy by forecasting needs and partnering with Recruiting for coverage.
• Ensure systems compliance through training and enforcing standards for safety and service protocols.
• Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify growth opportunities to expand services and strengthen client relationships.
• Oversee field operations—site visits to ensure quality and safety, ensuring service continuity.
• Manage fleet and inventory, including vehicle compliance and maintenance.
• Develop future leaders and practice servant leadership with frontline teams.
• Lead special projects from start to finish.

Skills

Leadership

Budgeting

Analytical skills

Project management

Communication

Customer focus

Problem-solving

Tech-savvy

Education

Bachelor's degree

Tools

MS Word

Outlook

PowerPoint

Excel

Job description

Lead Teams. Optimize Operations. Grow Your Career.

Valet Living is looking for an Operations Manager who’s ready to take charge—leading a team of Area Leaders, optimizing processes, and ensuring we deliver top-notch service to our clients. This role is all about leadership, analytical thinking, and making things happen.

Compensation & Work Environment Details:

Salary Range: $63,000 - $73,000

Bonus Target: 15% of annual salary, paid quarterly

Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement

Work Environment: Field-based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed

What You’ll Do:

• Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.
• Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.
• Financial Management: Develop budgets, monitor expenses, and report on financial performance.
• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.
• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
• Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity
• Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.
• Talent Development: Identify future leaders and support their professional growth.
• Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
• Own Special Projects: Lead assigned projects from start to finish.

What We’re Looking For:

• Experience: 5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.
• Education: Bachelor’s degree preferred.
• Leadership: Proven ability to manage and develop teams while driving results.
• Analytical Skills: Strong Excel and data analysis skills to support decision-making.
• Project Management: Organized, detail-oriented, and able to manage multiple priorities effectively.
• Communication: Exceptional verbal and written communication skills.
• Customer Focus: A passion for delivering outstanding service and building lasting relationships.
• HR Knowledge: Familiarity with hiring, talent development, and performance management.
• Problem-Solver: Ability to think on your feet, make sound decisions, and motivate your team under pressure.
• Tech-Savvy: Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.
• Valid Driver’s License: Required, along with the ability to travel regularly throughout the market.

Physical Requirements:

• Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions
• Comfortable working around unpleasant odors when needed

Why You’ll Love Working with Us:

At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.