Operations Manager

Valet Living; Washington (District of Columbia); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Benefits

401k with company match

Flexible Time Off

Tuition reimbursement

Referral bonuses

Discount programs

Job summary

Valet Living is seeking an Operations Manager to lead a team of Area Leaders, optimize processes, and ensure top-notch service across markets. The role requires field-based work with regular travel and flexibility to work outside standard hours.

Compensation includes a base salary of $70,000–$80,000 plus a 15% annual bonus target, and auto allowance with mileage reimbursement. You’ll drive operational excellence, manage budgets, forecast staffing, and collaborate with Sales to maintain client

Qualifications

• 5–7 years of leadership experience with budget and reporting responsibility.
• Bachelor’s degree preferred.
• Strong Excel and data analysis skills to support decision-making.
• Proven ability to manage and develop teams while driving results.

Responsibilities

• Lead and develop Area Leaders, driving engagement and accountability.
• Use data analysis to improve processes, productivity, and service delivery.
• Develop budgets, monitor expenses and report on financial performance.
• Forecast staffing needs and partner with Recruiting to maintain coverage.
• Lead training efforts and enforce standards for systems, safety, and service protocols.
• Collaborate with Sales and Account Executives to ensure client satisfaction.
• Identify opportunities to expand services and grow client relationships.
• Conduct site visits to ensure service quality and safety standards.
• Oversee vehicle compliance, maintenance and warehouse inventory.
• Identify future leaders and support their growth.
• Lead assigned projects from start to finish.

Skills

Team leadership

Budgeting

Data analysis

Communication

HR knowledge

Problem solving

MS Office

Driver's license

Education

Bachelor’s degree

Tools

MS Word

Outlook

PowerPoint

Excel

Job description

Lead Teams. Optimize Operations. Grow Your Career.

Valet Living is looking for an Operations Manager who's ready to take charge-leading a team of Area Leaders, optimizing processes, and ensuring we deliver top‑notch service to our clients. This role is all about leadership, analytical thinking, and making things happen.

Compensation & Work Environment Details:

• Salary Range: $70,000 - $80,000
• Bonus Target: 15% of annual salary, paid quarterly
• Auto Allowance & Reimbursement: Bi‑weekly fixed contribution + monthly variable mileage reimbursement
• Work Environment: Field‑based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed

What You’ll Do:

• Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.
• Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.
• Financial Management: Develop budgets, monitor expenses, and report on financial performance.
• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.
• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
• Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity.
• Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.
• Talent Development: Identify future leaders and support their professional growth.
• Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
• Own Special Projects: Lead assigned projects from start to finish.

What We’re Looking For:

• Experience: 5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.
• Education: Bachelor’s degree preferred.
• Leadership: Proven ability to manage and develop teams while driving results.
• Analytical Skills: Strong Excel and data analysis skills to support decision‑making.
• Project Management: Organized, detail‑oriented, and able to manage multiple priorities effectively.
• Communication: Exceptional verbal and written communication skills.
• Customer Focus: A passion for delivering outstanding service and building lasting relationships.
• HR Knowledge: Familiarity with hiring, talent development, and performance management.
• Problem‑Solver: Ability to think on your feet, make sound decisions, and motivate your team under pressure.
• Tech‑Savvy: Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.
• Valid Driver’s License: Required, along with the ability to travel regularly throughout the market.

Physical Requirements:

• Lift/carry up to 50 lbs, navigate stairs, and work in varying weather conditions.
• Comfortable working around unpleasant odors when needed.

Why You’ll Love Working With Us:

At Valet Living, we don't just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage.
• Flexible Time Off: No preset accruals—manage your time and work–life balance your way, plus 10 company‑paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status or any other basis protected by applicable federal, state or local law.