Operations Manager

Paycom; Houston, Northern (TX, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

PTO and Holidays

Fidelity 401(K) with Company Match

Disability Insurance (Short-Term &

Life Insurance

FSA or HSA

Job summary

Darr Equipment Co. in Houston is seeking an Operations Manager to lead the parts, service and rental branches, ensuring profitable and professional operations in line with company policies.

The role reports to the Director of Operations and involves budgeting, staffing, and maintaining branch facilities. The candidate should have a Bachelor’s in Business Management or related field and at least 5 years of management experience in material handling or equipment rental, with strong communication,

Qualifications

• Bachelor’s degree in Business Management or related field, or equivalent experience.
• Minimum 5 years of management experience in materials handling or equipment rental.
• Proficient with Excel, ERP systems, and Microsoft Office.

Responsibilities

• Manage personnel and daily operations of parts, service and rental departments.
• Meet aftermarket sales and profitability targets.
• Oversee branch facility maintenance.
• Recruit, onboard, develop and evaluate branch personnel.
• Approve vendor invoices and branch expenses to maintain profits.

Skills

Leadership

Communication

Analytical thinking

Multitasking

Initiative

Education

Bachelor’s degree in Business Management or related field

Tools

Power BI

Excel

ERP systems

Job description

Operations Manager# Operations ManagerHouston - Houston, TX 77020## OverviewLevelManagementPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageUp to 25%## Description**Position Overview** The Operations Manager (OM) reports to the Director of Operations. The OM, through this position and its subordinates, is responsible for the sales, management and daily operation of the parts, service and rental departments within their branch. The OM ensures that parts, service and rental service provided through the branch are done in a profitable and professional manner as directed by Darr Equipment Co.’s policies and procedures. The OM will assist the Director of Operations in the establishment of parts, service and rental budgets, inventory needs and necessary resource structure to support the branch’s stated objectives. The OM is ultimately responsible for the management and performance of all parts, service and rental personnel assigned to the branch. In addition, the OM will oversee the maintenance of the branch facility.**Reporting & Supporting Positions:** All branch personnel will report to the Operations Manager.**Essential Duties and Key Responsibilities:** The OM ensures the aftermarket department within the branch meets its stated financial objectives while providing first class service to its customers. The OM should be a leader, coach, and creative thinker and is expected to identify and handle employee and customer problems within company guidelines to achieve the best results for customers, employees, and the company as a whole. The OM is expected to personally establish and maintain good relationships with customers.**Major Functions** • Manages the personnel and daily operations of the parts, service and rental departments. • Responsible for meeting aftermarket sales and profitability targets. • Works directly with the Customer Support Manager to meet aftermarket sales goals through the Customer Support Representatives (CSR’s). • Oversee the maintenance of the branch facility. • Recruiting, onboarding, development and evaluation of branch personnel. • Approve vendor invoices, branch expenses and cost of sale to maintain acceptable operating expenses and profits. • Assist the Director of Operations with the development of an annual strategic business plan for the branch.**Minimum Education, Skills, and Professionalism** • Bachelor’s degree in Business Management or a related field, or related experience. • Minimum of 5 years of management experience preferably in the material handling or equipment rental industry. • Strong written, verbal and interpersonal skills; must be able to communicate ideas and issues effectively and concisely to all levels of management. • Proficient in Excel & Microsoft Office, and other relevant ERP applications • Strong analytical skills, demonstrated ability to pay close attention to details, excellent accuracy and completeness, and adherence to strict deadlines. • Ability to communicate in English (orally and in writing). • Ability to take initiative, meet deadlines, multitask, and work independently • Preferred: experience with Power BI • Must be reliable, trustworthy, and an advocate for Darr Equipment.**Working Conditions** This position requires one to operate in a professional office environment. Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate controlled environment with frequent computer, mouse, 10 key touch, photocopier, scanner, and phone work.**Physical Requirements and Work Content** Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is primarily located in an office environment. 60% of the time is spent sitting and 40% of the time is spent walking between the Parts and Service Departments or visiting customers. Normal eyesight for reading as well as hearing and speaking abilities to communicate with team members and customers is required. The ability to drive and use a company computer are required.**Full-Time Employee Benefits** • Health, Dental, and Vision Insurance through Blue Cross Blue Shield • Paid Time Off (PTO) and 9 Paid Holidays • Fidelity 401(K) with Company Match • Short-Term and Long-Term Disability insurance • Life Insurance • Flexible Spending Account (FSA) or Health Savings Account (HSA)