Customer Support Representative

Paycom; Laredo (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

401(K) with Company Match

Tuition Reimbursement

Job summary

Paycom is seeking a Customer Service Representative (CSR) in Laredo, Texas, to enhance revenues by supporting customers in the Parts, Service, and Rental Departments. The CSR will play a vital role in B2B sales, account planning, and maintaining strong customer relationships. This position requires excellent organizational skills, a high school diploma, and a strong commitment to customer satisfaction. Full-time benefits include health insurance, PTO, and a 401(K) plan.

Qualifications

• Must have a High School diploma.
• Excellent customer service abilities with a strong desire to satisfy.
• Strong organizational skills and time management.
• Proven history of conflict resolution.
• High level of computer literacy.

Responsibilities

• Engage in B2B sales of PM Service Agreements and Rental.
• Provide customer service and prepare quotes for existing customers.
• Promote and sell short-term rental equipment.
• Coordinate with sales to drive TM&R sales.
• Manage territory and account strategy.

Skills

Customer service abilities

Time management

Conflict resolution

Organizational skills

Strong computer literacy

Education

High School diploma

Tools

Excel spreadsheets

Database software

Job description

Education LevelHigh School## Description**Position Overview**The primary job function of the CSR is to increase revenues in the Parts, Service and Rental Departments by supporting our customers with best in class customer service. CSR’s will align with both Darr and 54 equipment/solution sales reps to “own” the customer. It is the responsibility of equipment sales to acquire new accounts and sell equipment solutions and services. It is the responsibility of the CSR to ensure we are delivering quality so that the customer has no reason to look elsewhere for any of their material handling needs. The CSR must maintain a strong, healthy relationship with equipment sales and operations to be successful. **Motto: Add Techs & Rent Trucks.** By selling PM’s and second segment service we are able to add technicians which increases service and parts revenue, by renting trucks, we are able to meet more equipment needs, populate our markets with more of our brands and increase rental revenue.**Essential Duties and Key Responsibilities:*** Post sale and teamwork with Equipment sales reps:* B2B sale of PM Service Agreements, Repair Maintenance, Parts and Rental* Account Planning and Strategy* Territory and account management* Work with sales to push more TM&R sales* Execution of new equipment/warranty delivery reports* Retention of Existing Accounts:* Customer service support for existing customer base to include quote preparation as required, proposals and strategies* Scheduled monthly/quarterly follow up meetings with top 30%* Promotion and sale of short-term rental equipment.* Lead generation on new and used equipment and Warehouse Solutions* Sell Operator Training classes**Minimum Education, Skills, and Professionalism*** High School diploma required.* Team player* Strong organizational skills* Excellent customer service abilities with a strong desire to satisfy and the ability to show empathy to customers even in difficult situations.* Able to manage ones own time and the time of others with little supervision.* Proven history of conflict resolution.* Positive Attitude.* High level of computer literacy with Excel spreadsheets, database software and/or business systems.* Ability to communicate in English (orally and in writing). Diplomacy skills to deal effectively and professionally with obstacles that arise when contacting visitors, customers, outside vendors and company contacts.* Must be reliable, trustworthy, and an advocate for Darr Equipment at all times.* Must have reliable transportation and a clean driving record.**Working Conditions**This job is performed out of an automobile. Access to customers’ job sites and equipment are sometimes located on extremely rough terrain. Constant travel averaging 200 miles a day can be tiring. The job requires climbing and crawling on and around heavy equipment. The incumbent must possess adequate eyesight to read and write interoffice communications as well as customer information. Speaking and hearing are required to communicate by phone and in person**Physical Requirements and Work Content**Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.**Full-Time Employee Benefits**• Health, Dental, and Vision Insurance through Blue Cross Blue Shield• Paid Time Off (PTO) and 9 Paid Holidays• Fidelity 401(K) with Company Match• Short-Term and Long-Term Disability insurance• Life Insurance• Flexible Spending Account (FSA) or Health Savings Account (HSA)• Referral Bonus Opportunities• Tuition Reimbursement## Qualifications