Operations Manager

Kokua-Kalihi-Valley-Comprehensive-Family-Services; Honolulu (HI); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Life insurance

Flexible spending plans

Transit benefit

Bereavement leave

Jury duty

PSLF program

Job summary

Kokua Kalihi Valley (KKV) in Honolulu, Hawaii, is seeking an Operations Manager to oversee insurance eligibility services and patient intake across clinical departments. You will ensure accurate data collection for billing, enhance internal efficiency, and coordinate with Medical, Behavioral Health, MCH, and Optometry teams.

We value multicultural and multilingual candidates, offer competitive hourly pay, and provide health insurance, generous PTO, retirement benefits, and other employee

Qualifications

• Effective verbal and written communication skills, required.
• Experience in leadership and management skills, required.
• Ability to work in a team setting, required.
• Proficient in computer patient care software including EMRs, preferred.
• Education: High school diploma, required.
• Bachelor’s degree in business or related field, preferred.
• Possess clean criminal background check, required.

Responsibilities

• Manage, direct and coordinate activities of personnel engaged in all insurance eligibility services and in patient intake for clinical departments, including collection of accurate information for billing, checking in patients, customer service and insurance verification.
• Work with staff to enhance the efficiency of the operational flow internally and with partnering departments (i.e. Medical, Behavioral Health, MCH, Optometry).
• Work with billing/accounting department on denials management, collection of copays and payments.
• The Operations Manager will ensure that the department is accurately processing patient and financial data.

Skills

Verbal communication

Written communication

Leadership

Teamwork

EMR software

Education

High school diploma

Bachelor's degree in business or related field

Tools

EMRs

Job description

KKV was founded by community leaders in 1972 in response to a lack of health services for Kalihi's low income, largely-immigrant Asian and Pacific Islander residents.Together we work to advance health, to inspire healing, to foster reconciliation, and to celebrate abundance in the ahupua'a of Kalihi through strong relationships that honor culture and place.

Understanding health as wellbeing in the broadest sense, KKV pioneers holistic approaches to addressing the needs and aspirations of its culturally-rich community. KKV's 200+ staff care for more than 15,000 Kalihi residents a year in over 20 different languages and dialects from nine locations.

In 2014, Kokua Kalihi Valley began a process to develop a new framework of health that accommodates the full spectrum of strengths, challenges, desires, and needs of the community. Through careful and continual listening and engagement, a more universal view of health and wellness is emerging centered around what matters to indigenous and island people. This view, named Pilinahā, looks at four vital connections that people seek in their lives: To your best self, to others, to place, and to past and future.

KKV is recognized nationally as a leader in Social Determinants Of Health (SDOH) programming with a 50 year history of implementing innovative programs, and annually hosts hundreds of visitors and students interested in studying KKV's community-and culturally-based approach.

In 2022, KKV won first place in the Innovations Showcase Competition put on by the Social Determinants of Health Academy. We were recognized for our Hui Hoaka Covid response program. Framed by indigenous Hawaiian values, the program has coordinated staff and volunteers from across KKV and the community to provide a broad array of support for patients and their family members. The program has been highly successful because of its effort to provide deep listening and culturally safe communication; to provide access to resources such as food, supplies, lāʻaulapaʻau, and economic support; and to collect stories and data that will aid KKV in improving care integration and establishingbest practices for SDOH services.

POSITION OPENINGS

One FULL time position open (40 hours a week)

JOB SUMMARY

Manages, directs and coordinates activities of personnel engaged in allinsurance eligibility servicesand in patient intake for clinical departments, including collection of accurate information for billing successfully, checking in patients, customer service andinsurance verification. Work with staffto enhance the efficiency of the operational flow internally and withpartnering departments (i.e. Medical, Behavioral Health,MCH, Optometry). Works with billing/accounting department on denials management,collection of copays and payments. The Operations Manager will ensure that the department is accurately processing patient and financial data.

Special consideration given to multicultural/multilingual candidates, those with a SEAL OF BILTERACY, and those with a connection to the ahupuaʻa of Kalihi.

Salary offer based on relevant experience.

MINIMUM QUALIFICATIONS

Skills/Knowledge:

• Effective verbal and written communication skills, required.
• Ability to work with a multi-cultural staff and client population, required.
• Experience in leadership and management skills, required.
• Ability to work in a team setting, required.
• Proficient in computer patient care software including EMRs, preferred.

Education/Training:

• High school diploma, required.
• Bachelor’s degree in business or related field, preferred.
• Possess clean criminal background check, required.

Experience:

• One-year experience working in community health setting, preferred.
• Managerial experience, preferred.

SCHEDULE

Clinic open 7:30 am - 6:00 pm; Monday - Saturday; 40-hours/week schedule with consistent and predictable attendance to be determined by supervisor.

BENEFITS

• 4 Employer Sponsored Health Insurance Plans to choose from (2 Kaiser & 2 UHA): KKV pays 100% of employee Medical Health Insurance Premium (single coverage) for the base UHA 3000 or KP 101 Plan Medical/ Dental/Vision/Drugs.
• Generous Holiday Schedule: KKV observes all States Holidays (13 - 14 full days @ 8 hours per day and 2 half days @ 4 hours per day is paid)
• Paid Time Off: Full Time staff accumulate 5.67 hours of PTO per pay period.PTO is paid out upon separation with company.
• Retirement: KKV will contribute 8.5% of employee’s annual compensation toward Tax Sheltered Annuity after Employee has completed 2 eligible years of service (a minimum of 1000 hours of service each year). Employees are 100% vested in retirement plan.
• Life Insurance Policy: KKV pays 100% for Employee Group Life and AD & D insurance of $50K coverage
• Flexible Spending Plans: Employees of KKV will be able to participate in the KKV Cafeteria Plan (Medical Spending & Dependent Care) from the inception of employment.
• Transportation Benefit: Eligible employees may receive a bus pass benefit after 3 month probation period. Employees will pay $25 and KKV will subsidize $65.
• Bereavement Leave: After 3 month probation eligible employees can take paid time off for Bereavement Leave 24 hours where no travel is required, 40 hours for out of state travel.
• Jury Duty: Time off for Jury duty: KKV will pay employees the difference between normal rate of pay and sum provided by the court for a maximum of 1 month.
• Public Service Loan Forgiveness Program: KKV is a qualifying employer for the PSLF and the Temporary Expanded PSLF program.
• Lifestyle benefits in partnership with HR Symphony by Altres

For any questions about this job ad please email [e-mail]

Employment Type: Full Time

Compensation: $18.00 to$27.00/ Hourly