Operations Manager

Transdev; Harahan (LA); On-site; USD 87,000 - 102,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev is seeking an Operations Manager in Louisiana to act as the operations liaison with the client and Transdev teams, oversee the daily activity of the Operations Supervisor, and drive performance, training, and process improvements.

You will lead dispatch operations, coordinate with stakeholders, participate in Lean/Kaizen initiatives, oversee safety evaluations and driver performance programs, and ensure alignment with corporate standards while adapting to location-specific policies.

Qualifications

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
• Preferred Education: Degree in Engineering, Operations, or a related field is a plus

Responsibilities

• Supervise the daily activity of the Operations Supervisor to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the Senior Operations Manager
• Attend meetings with the client to represent SOM or other managers
• Communicate clearly with Transdev and client stakeholders
• Support client’s operations leadership in dispatch, including mission assignment and meetings
• Participate in Lean/Kaizen and other Operational Excellence initiatives
• Interpret metrics, identify opportunities and implement actions
• Ensure site processes align with global standards and drive continuous improvement
• Oversee driver safety evaluations and performance-based pay program
• Coordinate, monitor and supervise subordinates and resolve operational issues
• Ensure daily operation processes like assignments and debriefs run smoothly
• Respond to outages and incidents and assist with accident reporting
• Interact with passengers as needed
• Investigate unsafe conditions and implement fixes
• Develop and schedule program work plans with client staff
• Maintain routine records and perform clerical tasks
• Maintain confidentiality of information
• All other duties as assigned

Skills

Leadership

Operations management

People management

Lean/Kaizen

Safety compliance

Communication

Scheduling

Travel readiness

Discipline & coaching

Education

Bachelor’s degree or 2+ years of operations experience

Preferred: Engineering/Operations degree

Job description

Overview:

Our team has developed a strong culture of safety, professionalism and personal responsibility, we expect all team members to adhere to team standards of conduct. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Transdev is proud to offer:

• Competitive compensation package of minimum $87,360 – maximum $101,920

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities:

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift

• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)

• May be assigned to attend meetings with the client to represent SOM or other functional managers

• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly

• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

• Participate in Lean/Kaizen, and other Operational Excellence initiatives

• Interpret metrics, finds opportunities and implements actions to drive results

• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives

• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations

• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution

• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs

• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy

• Interacts with and assists passengers as necessary

• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation

• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.

• Maintains routine records and performs a variety of clerical work activities related to the property operation

• Maintains high degree of confidentiality of all information

• All other duties as assigned

Required Education and Experience:

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams

• Preferred Education: Degree in Engineering, Operations, or a related field is a plus

2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

Required Knowledge Skills and Abilities (KSAs):

• Knowledge of service area and ability to read a map/digital map directions

• Ability to use a computer to generate reports and schedules

• Ability to supervise others and make quality business decisions regarding operations

• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes

• Good written and oral communication skills

• Ability to organize and perform work efficiently; strong analytical skills and attention to details

• Travel up to 20% of the time

• Must be on call and responsive for 24/7 operations

• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

Physical Requirements:

• Long periods of standing, walking, and sitting

• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders

• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl

• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities

• May work in extreme heat and cold, and in damp environment with moderate noise

• Work is occasionally accomplished in an office or in a cubicle space equipped with a computer

• Must be able to occasionally lift and/or move up to 45 pounds

• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pre-Employment Requirements:

• Must be 21 years of age

• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening

• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 8925