Operations Manager

United Natural Foods, Inc.; Greenwood, Northern (IN, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

United Natural Foods, Inc. in Greenwood, IN is seeking a Warehouse Operations Manager to oversee inbound/outbound activities, inventory control, and facility operations, ensuring productivity, accuracy, and compliance with HACCP and SQF policies.

The role requires strong leadership to guide direct reports, optimize processes, manage labor needs, and build productive cross-functional partnerships with HR and other teams to improve safety, quality, and customer satisfaction.

Qualifications

• Five or more years of related experience with at least two years in a supervisory role.
• 3–5 years warehouse management and/or logistics management experience in a complex, service-driven organization.
• Experience in shipping/receiving is preferred.
• Strong knowledge of warehouse procedures and functions.

Responsibilities

• Manages inbound, outbound, inventory control, and facility warehouse operations.
• Monitors, researches, and implements solutions regarding damaged, mis-shipped, or missing product.
• Assists in developing/adjusting policies and procedures for warehouse operations.
• Manages equipment needs and suggests investments for capital improvements.
• Ensures materials are rotated and stored properly.
• Maintains the cleanliness and orderliness of facilities.
• Leads and develops a high-performance supervisory team.
• Manages labor to meet business needs efficiently.
• Partners with HR to recruit and retain talent.
• Ensures compliance with company policies and implements proper solutions when needed.
• Maintains reports to understand operations state and areas for improvement.
• Performs duties per HACCP and SQF policies.

Skills

Leadership

Attention to detail

Problem-solving

Team coordination

MS Office

Communication skills

Flexibility

Education

Facility management training

Job description

Join our team and immediately become part of the largest distributor of conventional, natural, organic and specialty products in the United States and Canada. We serve over 43,000 customer locations with 200,000 different products. Our Warehouse associates supply thousands of consumers with better for you food that nourishes families nationwide. Our retailers range from small family-owned stores to Wholefoods Marketsand everything in between. Are you ready to make an impact on the lives of others and feel good about what you do? Join our growing Distribution team today.

• Competitive Benefits - Medical, Dental, Vision, 401K & Vacation
• Growth and professional development opportunities.
• Recognition for great work, company events and picnics, and much more.
• Full-time employment opportunity

Purpose

Responsible for planning, organizing, and directing the shipping/receiving/facility related activities of the Warehouse. Responsible for enforcing productivity and quality rates, reviews/pay adjustments, E-Time (payroll), and any other related issues to ensure that the daily workload is completed efficiently and accurately. Responsible for keeping the shift staffed and disciplined at a level where the work will be completed in an efficient manner. Ensure Warehouse operations are in accordance with established procedures and policies. Keeps management well informed of significant problems and area activities.

What does it mean to be a part of our Warehouse Operations Manager team?

A Warehouse Operations Manager is responsible for overseeing and optimizing all aspects of warehouse functions to ensure efficient and cost-effective operations. This role involves managing the movement, storage, and distribution of goods, as well as supervising warehouse staff, implementing operational strategies, and ensuring compliance with company standards and regulations. This position plays a key role in driving improvements in warehouse productivity, safety, and customer satisfaction. At UNFI, we strive to help make our customers stronger, our supply chain better, and our fresh food solutions more inspired.

Job Responsibilities

• Manages all day-to day activities surrounding inbound, outbound, inventory control, AND/OR facility warehouse operations.
• Monitors, research, and implements solutions regarding issues related to damaged product, mis-shipped product, and missing product.
• Assists in developing / adjusting of policies and procedures for warehouse operations.
• Manages equipment needs and suggests investments for capital improvements.
• Ensures that Warehouse materials are rotated and stored properly.
• Assumes responsibility for the maintenance of Warehouse facilities. Ensures that both the inside and outside of the facilities are clean and orderly.
• Works to develop and maintain productive business relations with internal and external customers.
• Provides leadership to direct reports while focusing on process improvements and creating a high-performance supervisory team.
• Manages labor needs to ensure business needs are met in an efficient manner.
• Fosters positive employee relations, while ensuring Company vision and mission are active.
• Manages performance of direct reports and also ensuring accountability at all levels within dept. Ensures operations meet or exceed Company metrics.
• Partners with Human Resources to find and retain talent.
• Ensures all company policies are followed and implements proper solutions when needed.
• Maintains or develops reports to understand the state of operations, or where to make improvements.
• Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for location.
• Performs other duties as assigned.

Job Requirements

Education/ Certifications: Required/Preferred list requirement is required or preferred)

• Additional related facility management training preferred

Experience

• Five or more years of related experience, with at least two or more years of supervisory experience
• 3 – 5 years warehouse management and/or logistics management experience in a complex, service-driven organization
• Experience in shipping/receiving is preferred
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Knowledge

• Must have strong knowledge of all warehouse procedures and functions
• Knowledge of budgeting, supply contracts, and shipping requirements

Skills/ Abilities

• Excellent leadership abilities
• Keen eye for quality; detail oriented with excellent analytical skills
• Able to organize, coordinate, and direct team activities
• Strong problem-solving skills
• Strong communication skills and ability to motivate
• Ability to work in a team environment
• Must be flexible
• Must be proficient in Microsoft Office Applications, Word, Excel, PowerPoint
• Ability to understand Accounting, HR and Payroll activities/practices

Physical Environment/ Demands

• Some travel may be required
• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday Stooping, bending, twisting and reaching may be required in completion of job duties

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.