Operations Manager

Randstad USA; Fort Myers (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Randstad USA in Fort Myers, FL is seeking a proactive Operations Manager within our call center to streamline daily processes and boost operational efficiency. You will coordinate across supervisors and agents, manage workflows, and remove bottlenecks to keep service levels high.

The role requires 1–3 years in operations or admin roles, strong organization and communication, and proficiency with Google Workspace, MS Office, and project tools like Asana or Notion.

Qualifications

• 1–3 years in operations, project coordination, or admin roles.
• Strong organizational, multitasking, and time-management abilities.
• Excellent verbal and written communication.
• Experience with Google Workspace, Microsoft Office and project tools (Asana/Notion).

Responsibilities

• Coordinate day-to-day administrative and operational workflows across cross-functional teams within a call center environment.
• Oversee multiple supervisors and call agents to ensure efficiency.
• Monitor project timelines, deliverables, and resource allocation to meet deadlines.
• Analyze processes, identify inefficiencies, and recommend improvements.
• Manage data entry, documentation, and reporting for clear records.

Skills

Organizational skills

Multitasking

Time-management

Verbal and written communication

Problem solving

Tools

Google Workspace

Microsoft Office

Asana

Notion

Job description

We are looking for a proactive, detail-oriented Operations Manager within our call center to support our daily business functions and optimize internal processes. In this role, you will collaborate across teams to ensure operational efficiency, manage project workflows, and resolve operational bottlenecks.

Key Responsibilities

• Coordinate day-to-day administrative and operational workflows across cross-functional teams within a call center environment. Overseeing multiple supervisors and call agents.
• Monitor project timelines, deliverables, and resource allocation to ensure deadlines are met.
• Analyze existing processes, identify inefficiencies, and recommend improvements.
• Manage data entry, documentation, and reporting to maintain clear organizational records.
• Serve as a primary point of contact for vendor communications, logistics, and internal queries.

Qualifications

• 1–3 years of experience in operations, project coordination, or administrative roles.
• Strong organizational, multitasking, and time-management skills.
• Clear verbal and written communication abilities.
• Proficiency with modern workplace tools (e.g., Google Workspace, Microsoft Office, project management tools like Asana or Notion).
• Proven ability to solve problems independently in a fast-paced environment.