OPERATIONS MANAGER

Hamilton Community Health Network; Flint (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Hamilton Community Health Network in Genesee County, Flint, MI seeks an experienced healthcare administrator to lead the administrative management of an ambulatory practice. You will plan, organize, and coordinate operations to ensure efficient clinic services and community access to care.

The role requires strong governance, budgeting, and information-system oversight, with a focus on patient flow, supply management, and collaboration with clinical supervisors.

Qualifications

• Associate's degree required with focus in health care, business, or related discipline.
• Bachelor's degree preferred.
• Minimum five years of progressive administrative experience in health care or human services.
• Strong communication and customer service skills.

Responsibilities

• Plan, develop, implement, evaluate and monitor administrative and operational policies, procedures and processes.
• Coordinate clinic operations and ensure efficient patient flow.
• Oversee purchasing of medical supplies and equipment.
• Coordinate HEDIS reviews with managed care systems.
• Maintain information systems and clinic technology.
• Address patient billing, complaints, refunds, and other service needs.

Skills

Operations management

Healthcare administration

Budgeting

Communication skills

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

EMR systems

Job description

Job Details

• Location: Genesee County - Flint, MI 48502
• Position Type: Full Time
• Education Level: 2 Year Degree
• Travel Percentage: Up to 25%
• Shift: Day
• Job Category: Management

Overview

This position is responsible for the development and administrative management work in a practice of multi-disciplinary health services in an ambulatory setting. This individual will be responsible for the planning, organization, and coordination of the operational activities to ensure that effective services occur in the clinics and are provided to the community. Develops and maintains systems and creatively solves problems.

General Responsibilities

• Plans, develops, implements, evaluates and monitors administrative and operational policies, procedures and processes.
• Identifies, develops and implements all policies and procedures directing clinic operations as approved.
• Ensures patient flow between waiting room and exam rooms to ensure patients are seen as quickly and efficiently as possible.
• Responsible for ensuring the ordering of all medical supplies, equipment, forms, and medications. Works closely with the Clinical Supervisor to ensure the clinic(s) are sufficiently supplied.
• Coordinates HEDIS reviews for patient records with all managed care systems.
• Ensures that all Information Systems are operational to ensure functional systems with computers, telephone systems and software programs with relation to clinic operations.
• Ensures all customer service needs within the clinic areas related to patient care are addressed. This would include problem solving and handling for patient billing, complaints, refunds, etc.

Qualifications

Education and/or Experience.

• Associate's degree required with focus in health care, business, or related discipline. Bachelor's degree preferred.
• State of Michigan Registered Nursing License preferred.
• Minimum five (5) years of progressively responsible administrative experience in health care or human service-related organizations.
• Thorough knowledge of the theory and practice of operations and management, preferably in health care and/or not-for-profit environment. Must be able to communicate effectively verbally and in writing. Able to demonstrate positive customer service skills.
• Equivalent combination of education and experience required.

Job Requirements.

• Ability to maintain confidentiality in all matters.
• Ability to exercise good judgment in assessing situations and make decisions.
• Capability to interface and maintain effective relationships with all programs, agencies, and intra-agency personnel.
• Ability to communicate effectively verbally and in writing.
• Flexible, with the ability to work independently and with minimal guidance.
• Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
• Demonstrate an ability to resolve interpersonal and professional conflicts appropriately.
• Ability to formulate decisions and make judgments that are demanding and interpretive.
• General computer proficiency.