OVERVIEW
To provide continuous support of interdisciplinary end-users in data capture and efficient utilization of electronic medical record applications. Monitoring health information with goals of meeting quality standards, supporting clinical, business and operational best practices and ensuring compliance with federal and state regulations.
DUTIES, FUNCTIONS AND RESPONSIBILITIES
- Maintain and improve system services / electronic medical record (EClinical Works)
- Participate in workflow process redesign efforts
- Function as primary support for all electronic medical record application functions
- Perform regular analysis of department workflow and provide recommendations for the automation of manual processes
- Work with Quality staff to optimize clinical design to meet the needs of interdisciplinary end users, including physicians, nurses, mid‑level practitioners, ancillary, clinical and administrative staff
- Evaluate and analyze changes and new functionality for electronic medical record applications using change management documentation
- Assist in maintaining Master Training Plan for the implementation of electronic medical record applications/processes
- Review training materials to facilitate adaptation and user understanding; recommend changes as needed
- Develop targeted metrics to improve workflow
- Audit software upgrades
- Help facilitate adherence to all security and privacy regulations
- Accountable for clinician adaptation to and optimization of the documentation and ordering tools within the electronic medical record applications
- Participate in development of Master Training Plan for the implementation of electronic medical record applications/processes
- Review agency policies and procedures to address changes brought about by the implementation of technology and compliance rules; recommend changes as needed
- Participate in agency reporting needs, interdepartmentally
- Responsible for taking raw data and manipulating it into reports used to communicate to senior leadership
- Work closely with Revenue cycle team to produce user‑friendly revenue cycle reports
KNOWLEDGE, SKILLS, AND ABILITIES
- Analytical skills necessary to analyze and evaluate systems, procedures, and processes and identify solutions to system problems
- Excellent organizational, presentation, and communication skills
- The ability to collect, analyze, and present data in a meaningful way to a wide variety of audiences with various skill levels
- Basic understanding of health clinic processes and operations required; understanding of Federally Qualified Health Center processes and operations preferred
- Knowledge of applicable Federal, State, and local laws and regulations, the Integrity/Compliance Program, Code of Conduct, and other policies and procedures
- Excellent project management skills required to manage multiple competing objectives and communicate information to executive leadership, management, and end‑users
- Working knowledge of various clinical systems
- Excellent customer service skills
- SAS or SQL experience
- Data Mining, Report Development, Statistical Analysis
- Intermediate to Expert Excel skill levels
SUPERVISORY RESPONSIBILITIES
None required.
MINIMUM QUALIFICATIONS
Education:
- Bachelor’s Degree in clinical field such as health sciences, public health, or health information management
- Master’s Degree in Health Services, public health, or health information management with concentration in informatics preferred
Work Experience:
- Minimum one year of clinical experience with exposure to Electronic Health Records preferred
- Experienced in data abstraction, sorting and reporting
- Experience with a Federally Qualified Health Center or outpatient medical facility preferred
OTHER REQUIREMENTS
- Intermediate to advanced experience in Microsoft Office Excel
- Must provide own transportation as travel throughout the Metro‑Detroit area will be regularly required
WORKING CONDITIONS
- Frequent exposure to electronic device screens such as computers and tablets
- Occasional exposure to moderate noise level