Operations Manager

aptive; Farmington Hills (MI); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Performance bonus

Company vehicle provided

Company gas card provided

Company iPhone provided

Group Health, Dental, and Vision plans

Pet insurance

Life insurance

EAP benefits

401K with employer match

Paid holidays and paid time off

Opportunity for advancement

Upbeat and exciting company culture

Job summary

Aptive Pest Control is seeking a full-time Operations Manager for the Detroit, MI area. You will lead service center operations, oversee labor, payroll, staffing, and KPI tracking to ensure high-quality service and strong customer retention.

You will work with regional leadership to drive growth, improve efficiency, and uphold capabilities across the team, while creating a learning and growth-focused environment for Service Professionals.

Qualifications

• 3+ years of management experience or a bachelors degree in business, marketing, finance, or related field.
• A US drivers license valid for at least 3 years and a clean driving record.
• A drug test and background check will be performed on all new hires.
• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Responsibilities

• Oversee customer retention, employee retention, and service center EBITDA.
• Balance labor utilization with production to optimize efficiency.
• Manage inventory and fleet within the service center.
• Direct hiring activities based on forecasted staffing needs and coordinate with recruiting lead.
• Administer payroll for Service Professionals, Lead Service Professionals, and Operations Supervisors.
• Set a clear vision and expectations for the work group and monitor performance.
• Collaborate with Regional Operations Manager and Continuous Improvement to ensure safe, efficient delivery of quality services.
• Deliver excellent customer service to potential and existing customers.

Skills

Leadership

Team management

Operations management

Forecasting

Communication

Education

Bachelors degree in business, marketing, finance, or related field

High school diploma (preferred)

Job description

Location Zip Code: 48331-3416

Job Family: Operations Manager

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Detroit, MI area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.

What we offer:

• Competitive annual salary $100,000-125,000/year
• Performance bonus
• Company vehicle provided
• Company gas card provided
• Company iPhone provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention, and service center EBITDA
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Responsible for all inventory and fleet within the service center
• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead
• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
• Set a clear vision and expectations for the work group
• Strive to achieve high operational efficiency and effective labor management
• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
• Execute plans provided for improvement and report progress
• Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals
• Meet KPI standards
• Work with talent team for hiring needs
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Regional Manager
• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training
• Deliver excellent customer service to potential and existing customers

Qualifications:

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.
• Preferred a high school diploma or related education.
• General understanding of Profit and Loss.
• A US driver's license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• A drug test and background check will be performed on all new hires
• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Aptive Pest Control:

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don't freak out. You never thought bugs could be this cool.

Our culture is built on accountability, discipline, and high integrity-we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine's Best in Business and Best of State, Glassdoor's Top 100 U.S. Workplaces, and Entrepreneur Magazine's Best Companies in America. And we're just getting started.

To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.