Operations Manager

Professional Building Services; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & dental insurance

401K

Performance based bonuses

Job summary

A commercial cleaning company in Fargo, ND seeks an experienced Operations Manager to oversee daily operations and manage staff. The ideal candidate will demonstrate strong problem-solving skills and effective communication abilities. Responsibilities include ensuring high-quality service delivery, staff management, and maintaining client relationships. This leadership role offers competitive salary and benefits including health and dental insurance, along with performance-based bonuses.

Qualifications

• Proven experience in management, preferably in service-based or operation driven businesses.
• Strong problem solving and decision making abilities.
• Excellent written and verbal communication skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally and effectively with both employees and clients.
• Highly organized with strong scheduling and time-management skills.
• Comfortable handling administrative duties and government agencies.
• Self-motivated, dependable and accountable.

Responsibilities

• Oversee the day to day operations and deliver quality service.
• Manage and supervise employees including hiring, training, and scheduling.
• Serve as the primary point of contact for employees and clients.
• Serve as the primary point of contact for employees and clients, addressing issues promptly and professionally.
• Coordinate operational efforts with supervisors, employees and clients.
• Troubleshoot problems and resolve quickly and effectively.
• Ensure compliance with company policies, government agencies, state and federal laws.
• Meet quality expectations of company management and clients.
• Continuously improve processes to support business growth and efficiency.

Skills

Management experience

Problem solving

Communication skills

Time-management skills

Organizational skills

Administrative duties

Job description

About Us

We are a well established commercial cleaning company based in Fargo, ND seeking a highly capable Operations Manager to oversee and lead our day to day operations. This role is ideal for a proactive problem solver who thrives in a fast paced environment, excels at managing people, and takes ownership of operational success.

Position Overview

The Operations Manager will be responsible for overseeing all aspects of daily operations, managing staff, maintaining strong client relationships, and ensuring high-quality service delivery. This is a leadership role with significant responsibility and opportunities for growth. This position does require the Operations Manager to work some early evenings as needed.

Key Responsibilities

• Oversee the day to day operations and deliver quality service.
• Manage and supervise employees to include hiring, training, scheduling and performance management and termination when necessary.
• Create and manage staff schedules to ensure full coverage and operational efficiency.
• Serve as the primary point of contact for employees and clients, addressing issues promptly and professionally.
• Coordinate operational efforts with supervisors, employees and clients.
• Troubleshoot problems and resolve quickly and effectively.
• Ensure compliance with company policies, government agencies, state and federal laws.
• Meet quality expectations of company management and clients.
• Continuously improve processes to support business growth and efficiency.

Required Skills & Qualifications

• Proven experience in management, preferably in service-based or operation driven businesses.
• Strong problem solving and decision making abilities.
• Demonstrated experience managing clients, employee people and teams.
• Excellent written and verbal communication skills.
• Ability to communicate professionally and effectively with both employees and clients.
• Highly organized with strong scheduling and time-management skills.
• Comfortable handling administrative duties and government agencies.
• Self-motivated, dependable and accountable.

Compensation and Benefits

• Competitive salary with benefits to include health & dental insurance & 401K
• Performance based bonuses and incentives.
• Opportunity to play a key leadership role in a growing company