Operations Manager

Genuine Parts Company; Fairmont, Northern (WV, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Sick leave

Job summary

Motion Industries seeks an Operations Manager to develop, manage, and deliver support services to our sales force. The role liaises between customers, sales staff, and distribution to ensure smooth operations and accurate pricing.

The position emphasizes leadership, process improvement, and coordination across departments to meet inventory turns and service goals. Benefits and growth opportunities are provided within the GPC family.

Qualifications

• High school diploma or GED required with 5+ years related experience.
• Proficient in Microsoft Office and able to generate reports.
• Strong communication, leadership, and interpersonal skills.

Responsibilities

• Maintains sales support activities at the branch.
• Trains sales staff on systems, databases, and processes.
• Handles customer support including orders, shortages, delivery dates, and price changes.
• Implements pricing per policies and manages collections.
• Oversees accounts payable activities and invoices.
• Produces reports on inquiries, trends, complaints, and service.
• Resolves order problems with customers and suppliers.
• Manages branch inventory and turns goals; may fill in for others.
• Performs other duties as assigned.

Skills

Microsoft Office

Communication skills

Leadership abilities

Financial calculations

Multi-tasking

Interpersonal skills

Problem solving

Presentation skills

Education

High school diploma or GED

Job description

SUMMARY

The Operations Manager develops, manages, and delivers support services to our sales force. This role is responsible for the administrative services of sales. The Operations Manager acts as liaison between customers, our sales force, and distribution.

JOB DUTIES

• Maintains all sales support activities at the branch.
• Trains sales staff on sales related systems, databases, and associated processes.
• Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
• Implements and maintains pricing per established policies.
• Manages collections process and maintains overall responsibility for outstanding invoices.
• Responsible for all Accounts Payable activities within the branch including expense, inventory and freight invoices, and debit memos.
• Prepares reports related to customer inquiries, sales trends, customer complaints, delivery, or service problems.
• Assists customers and suppliers to resolve order problems.
• Manages inventory for Branch, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
• May fill in for other lower-level roles within the branch.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient in Microsoft Office.
• Excellent communication and presentation skills to all levels of employees.
• Industry and sales experience preferred.
• Ability to perform financial calculations and generate reports.
• Demonstrated people and leadership skills with a record of achieving positive business results.
• Ability to manage multiple responsibilities and projects.
• Professional, self-motivated employee with excellent interpersonal skills.
• Exemplary work ethic and decision-making ability.

PHYSICAL DEMANDS

May be required to be on-call on nights or weekends, depending on need.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.