Operations Manager

Sedgwick Claims Management Services Ltd; Dublin (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking an Operations Manager to oversee technical and operational functions including compliance with company standards and quality service delivery. In this role, you will manage a team of less than 25 colleagues, establishing goals and objectives for assigned clients.

The ideal candidate will have eight years of claims management experience, including supervisory experience, with strong leadership and communication skills.

Qualifications

• Eight years claims management experience or equivalent combination of education and experience.
• Two years supervisory experience preferred.
• Licenses as required.

Responsibilities

• Oversee technical and operational functions including compliance with company standards.
• Ensure consistent delivery of quality services.
• Administer company personnel policies and follow staffing standards.

Skills

Excellent oral and written communication

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Negotation skills

Ability to work in a team environment

Education

Bachelor's degree from an accredited college or university

Tools

Microsoft Office products

Job description

Operations Manager

Primary Purpose: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management.

Responsible for less than 25 colleagues.

Essential Functions and Responsibilities

• Oversees internal quality review process and reports monthly.
• Assures compliance with client internal controls, audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
• Establishes and maintains client contacts.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travels as required.

Supervisory Responsibilities

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Qualifications

• Education: Bachelor’s degree from an accredited college or university (preferred).
• Licenses: Licenses as required.
• Professional certifications: Appropriate to line of business (preferred).
• Experience: Eight years claims management experience or equivalent combination of education and experience, including two years supervisory experience.
• Skills & Knowledge: Excellent oral and written communication, including presentation skills; PC literate, including Microsoft Office products; Leadership/management/motivational skills; Analytical and interpretive skills; Strong organizational skills; Excellent interpersonal skills; Excellent negotiation skills; Ability to work in a team environment; Ability to meet or exceed performance expectations.

Performance Competencies

• Leadership and managerial skills
• Analytical and interpretive abilities
• Strong organizational capability
• Excellent interpersonal and negotiation skills

Work Environment

• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Reasonable Accommodations

When applicable and appropriate, consideration will be given to reasonable accommodations.

Equal Opportunity Employer

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.