Operations Manager

Global Experience Specialists, Inc.; Douglasville (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Coordinator to oversee Show-Site operations. This role involves coordinating logistics, managing personnel, and ensuring compliance with safety regulations. The ideal candidate will have a strong background in operations management, excellent communication skills, and a knack for problem-solving. You will work in a fast-paced environment, adapting to various responsibilities and working collaboratively with diverse teams. With a comprehensive benefits package and opportunities for career development, this position promises to be both rewarding and impactful. If you thrive under pressure and are passionate about delivering exceptional service, this is the perfect opportunity for you.

Benefits

401K with company match

Healthcare

Wellness programs

Career development

Employee assistance

Vacation

Community involvement

Team activities

Qualifications

• 3-7 years in operations with management experience.
• Strong organizational and communication skills required.
• LEAN Six Sigma or similar experience preferred.

Responsibilities

• Coordinate and develop all operational aspects of Show-Site operations.
• Manage personnel and assets for assigned shows to control costs.
• Track and report labor and productivity metrics.

Skills

Operations Management

Customer Service Orientation

Problem Solving

Communication Skills

Financial Acumen

Team Collaboration

Adaptability

Education

College Degree

Tools

CAD

Adobe

Job description

Description

Candidate must reside in the Atlanta or Nashville area

Coordinate and develop all operational aspects of all Show-Site operations, including Freight, Logistics, and Decorating. Deliver the highest level of customer service efficiently. Reports directly to the Senior Operations Manager.

Responsibilities:

• Coordinate and develop all operational aspects of Show-Site operations
• Understand and work across multiple work streams
• Lead Accounts (Level Owner, Hall Owner, Event Owner)
• Participate in Show Planning for assigned shows
• Manage Key Performance Indicators
• Follow all Standard Operating Procedures
• Understand all lines of business involved in event production
• Develop integrated plans for assigned shows to meet labor and margin goals
• Manage personnel and assets for assigned shows to control costs
• Ensure accurate billing and documentation for revenue capture
• Review labor and staffing plans to align with budgets and service needs
• Track and report labor and productivity metrics
• Document grievances and disciplinary actions properly
• Ensure compliance with OSHA, DOT, and safety regulations
• Manage to the Collective Bargaining Agreement and understand Management Rights
• Perform other duties as assigned

Qualifications:

• College Degree preferred
• 3-7 years in operations, including management/supervisory experience
• Experience with floor plans, construction drawings, CAD, and Adobe preferred
• Strong organizational and communication skills
• LEAN Six Sigma or similar continuous improvement experience preferred
• Ability to interface with staff, customers, and senior management
• Proficiency in basic financial and computer skills

Must Have:

• Integrity
• Team player
• Adaptability & Composure
• Business & Financial Acumen
• Customer Service Orientation
• Problem Solving & Analysis
• Decisiveness
• Collaboration
• Strategic Planning
• Influence without Authority

Work Environment:

• Ability to adapt to multiple settings and responsibilities
• Work under pressure
• Work nights, weekends, and on-site
• Long hours during peak seasons
• Travel up to 50%
• Potential exposure to uncomfortable temperatures, dust, and noise
• Work alone and in teams
• Work with union and non-union employees

Our team members are our family. We offer a comprehensive benefits package including competitive salaries, 401K with company match, healthcare, wellness programs, career development, employee assistance, vacation, community involvement, and team activities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more info, review the Know Your Rights notice from the Department of Labor.