Operations Manager

Pacific West Site Services, Inc.; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Pacific West Site Services, Inc. is seeking an Operations Manager - Terminal to direct programs and enforce company policy across the terminal(s). You will ensure compliance with contracts, budgets, and safety standards while leading a team and coordinating with customers and subcontractors.

The role requires strong leadership, budget awareness, and the ability to drive improvements in service delivery. Some travel is expected and qualifications include a Bachelor's in business/related field

Qualifications

• Bachelor's degree in business, communications, or a related field.
• 2–5 years of experience in a similar role or equivalent.
• May require a valid driver's license.

Responsibilities

• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates establishment for program compliance, safety, quality, and service.
• Conducts quality audits to ensure work meets standards.
• Audits and maintains inventories of supplies and equipment.
• Implement organization policies and goals.
• Coordinate program specs and contracts; compile data for estimates.
• Maintain and report on financials: labor hours, overhead, expenses, and forecasting.
• Ensure a safe work environment and compliance with regulations.

Skills

Leadership

Communication

Problem solving

Time management

Project management

Planning

Presentation

Interviewing

Coaching

Training

Education

Bachelor's degree in business/communications/related field

Tools

Microsoft Office

Job description

Title: Operations Manager

Job Description:

Job Overview

The Operations Manager - Terminal will be responsible for directing company programs and implementing company policy within assigned terminal(s) to ensure total compliance with contract duties between company and customer.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
• Conducts quality audits to ensure all work has been completed and quality standards are met.
• Audits and maintains inventories supplies and equipment.
• Investigates new and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Implements organization policies and goals.
• Analyzes & facilitates budget requests to identify areas in which reductions can be made.
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Inspects plant and evaluates use of space and facilities.
• Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
• Ensures that site meets budget goals on a sustaining basis.
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Coordinates program specifications, requirements for proposals and contracts, and associated documents.
• Compiles data for preparing estimates.
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Directs supervisory management engaged in support of facilities programs.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Maintains contract and contractor status databases.
• Reviews all correspondence concerning contractors and responds as appropriate.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Assist with human resource concerns and issues.

Some travel is required for this position.

Key Performance Indicators (KPIs)

Safety

• Consistently Exceeds Expectations (5) - 0 Claims YTD
• Meets Expectations (3) - 1 per every 95 Headcount
• Does Not Meet Expectations (1) - over 1 per every 95 Headcount

Budget

• Meets Expectations (5) - Green
• Does Not Meet Expectations (1) - Red

Scorecard

• Meets Expectations (5) - Greater or equal to 4.0
• Does Not Meet Expectations (1) - Less than or equal to 3.346

Turnover

• Meets Expectations (5) - Less than or equal to 3.0%
• Does Not Meet Expectations (1) - Greater than or equal to 3.01%

Additional performance requirements may be added based on business needs and site requirements.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

Bachelor's degree in business, communications, or a related field from a four-year college or university with 2 - 5 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver's license.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Strong verbal and written communication skills.
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
• Knowledge of Microsoft Office and Computer Skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports ; performance evaluations; rewarding and disciplining employees; addressing compla