Operations Manager

Pacific West Site Services, Inc.; Indianapolis (IN); On-site; USD 75,000 - 80,000; Full time

Job summary

Pacific West Site Services, Inc. is seeking an Operations Manager to direct company programs and implement policy to ensure total contract compliance with customers.

The role emphasizes planning service schedules, budget management, safety, quality, and effective communication with customers, employees, and subcontractors. Travel may be required to support site operations.

Education: Bachelor's degree in business, communications, or a related field, with 2–5 years of experience preferred.

Qualifications

• Bachelor's degree in business, communications, or a related field.
• 2–5 years of experience preferred.
• Ability to respond to inquiries from customers, regulatory agencies, or business community.

Responsibilities

• Plan and develop work schedules to ensure adequate service.
• Prepare schedules for service personnel, assign personnel to routes.
• Inspect and evaluate physical condition of establishment for program compliance (safety, quality, service).
• Conduct quality audits to ensure work meets standards.
• Audit and maintain inventories, supplies, and equipment.
• Review customer requests for service and address with manager.
• Coordinate program specifications, requirements for proposals and contracts.
• Maintain and report on financial part of business (labor hours, overhead, expenses).
• Some travel is required for this position.

Skills

Bilingual

Verbal communication

Written communication

Customer service

Problem solving

Time management

Project management

Planning

Presentation skills

Interviewing

Coaching

Training skills

Microsoft Office

Computer skills

Education

Bachelor's degree in business, communications, or related field

Job description

Title:

Operations Manager

Job Description:

Now Hiring: Operations Manager

Shift: Monday - Friday, 7a- 5p., Nights and Weekends as needed

Saraly: $75,000 - $80,000

Job Overview

The Operations Manager - Site will be responsible for directing company programs and implementing company policy to ensure total compliance with contract duties between company and customer.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
• Conduct quality audits to ensure all work has been completed and quality meets expectations.
• Audits and maintains inventories supplies and equipment.
• Investigates new and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Implements organization policies and goals.
• Analyzes & facilitates budget requests to identify areas in which reductions can be made.
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Inspects plant and evaluates use of space and facilities.
• Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
• Ensures that site meets budget goals on a sustaining basis.
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Coordinates program specifications, requirements for proposals and contracts, and associated documents.
• Compiles data for preparing estimates.
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Directs supervisory management engaged in support of facilities programs.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Maintains contract and contractor status databases.
• Reviews all correspondence concerning contractors and responds as appropriate.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Assist with human resource concerns and issues.
• Some travel is required for this position.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

Bachelor's degree in business, communications, or a related field from a four-year college or university with 2 - 5 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver's license.

Knowledge, Skills, and Abilities

Bilingual a plus

Strong verbal and written communication skills.

Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.

Knowledge of Microsoft Office and Computer Skills.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35