Operations Manager

Lockton Companies; Dallas (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Lockton Companies in Dallas seeks an Operations Manager, Talent Solutions, to accelerate the execution of the leadership team’s strategic priorities. You will own day-to-day operations, coordinate initiatives, and improve processes to enable growth and platform development.

The role requires five+ years in operations or related fields, strong communication with executives, and the ability to influence without authority. Travel as needed in a professional services setting.

Qualifications

• Bachelor’s degree in Business or a related field.
• At least five years of experience in operations, project management, consulting operations, or a professional services environment.
• Demonstrated ability to manage multiple initiatives and drive execution through influence.
• Strong written and verbal communication with executives and cross-functional partners.
• Proven ability to build strong working relationships with senior leaders and stakeholders.
• Travel as required.

Responsibilities

• Develop, document, and maintain operational workflows, standards, and procedures across Talent Solutions.
• Facilitate intake, prioritization, tracking, and execution of operational initiatives and process improvements as directed by leadership.
• Support practice-level financial visibility by tracking utilization, capacity, and engagement metrics and reporting insights to leadership.
• Provide operational input into staffing models, scopes of work, and delivery assumptions.
• Monitor indicators that may impact client experience, associate workload, or financial outcomes and escalate concerns.
• Oversee resource planning and workload balancing across Talent Solutions consultants to support utilization and performance.
• Partner with leadership on hiring coordination, onboarding execution, role clarity, and team structure for the Talent Solutions practice.
• Ensure project milestones, deliverables, and timelines are met; follow up with team members to drive accountability and completion.
• Call and facilitate meetings related to operational initiatives, process improvements, or execution issues.
• Support the rollout of new processes, tools, and service offerings, ensuring timely communication and adoption.
• Serve as the primary operational extension of the Director of Operations, acting as a first alert for risks and bottlenecks.

Skills

Communication skills

Project management

Influence without authority

Executive stakeholder communication

Analytical thinking

Travel willingness

Education

Bachelor’s degree

Business or related field preferred

Job description

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Lockton is currently seeking an Operations Manager, Talent Solutions, responsible for increasing the bandwidth and execution velocity of the Talent Solutions leadership team. This role enables practice leadership to focus on strategic growth, client expansion, and platform development by assuming ownership of day-to-day operational execution, coordination, and continuous improvement across the Talent Solutions practice.

• Develop, document, and maintain operational workflows, standards, and procedures across Talent Solutions.
• Facilitate the intake, prioritization, tracking, and execution of operational initiatives, projects, and process improvements as directed by practice leadership.
• Support practice-level financial visibility by tracking utilization, capacity, and engagement health metrics and reporting insights to leadership.
• Provide operational input into staffing models, scopes of work, and delivery assumptions
• Monitor operational indicators that may impact client experience, associate workload, or financial outcomes and proactively **escalate** concerns.
• Oversee resource planning and workload balancing across Talent Solutions consultants to support effective utilization and sustainable performance.
• Partner with leadership on hiring coordination, onboarding execution, role clarity, and team structure for the Talent Solutions practice.
• Ensure project milestones, deliverables, and timelines are met; follow up with team members to drive accountability and completion.
• Call and facilitate meetings related to operational initiatives, process improvements, or execution issues as needed.
• Support the rollout of new processes, tools, and service offerings, ensuring timely communication and adoption.
• Serve as the primary operational extension of the Director of Operations, acting as a first alert system for risks, bottlenecks, and execution issues.

Qualifications

• Bachelor’s degree required; degree in Business, or a related field preferred.
• At least five years of experience in operations, project management, consulting operations, or a professional services environment.
• Demonstrated ability to manage multiple initiatives simultaneously and drive execution through influence rather than authority.
• Strong written and verbal communication skills, with the ability to communicate effectively with executives, consultants, and cross-functional partners.
• Proven ability to build strong working relationships with senior leaders and influential stakeholders.
• Strong organizational, time management, and prioritization skills.
• Sound judgment with the ability to identify operational issues that materially impact business performance.
• The ability to give and receive constructive criticism
• Strong analytical and operational acumen; financial literacy sufficient to interpret utilization and engagement-level performance metrics.
• Project management experience and a process-oriented mindset.
• Ability to troubleshoot issues and design practical, scalable solutions.
• Ability to travel as required.
• Legal right to work in the United States

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.