Operations Manager

Socket.dev; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Action Resources is seeking an Operations Leader to drive profitability and growth across terminals. You will coordinate daily activities, optimize safety, service, assets and costs, and lead a team of drivers and terminal staff.

You will build relationships with customers and partners, mentor staff, and implement continuous improvement initiatives while maintaining a strong safety culture. This role requires collaboration with regional teams, strong analytical skills, and the ability to manage

Qualifications

• Bachelor’s degree or equivalent in transportation, logistics, or a related field.
• 3–5 years in transportation operations; leadership preferred.
• 0–2 years leading drivers or remote teams desired.
• Experience with fleet management and hazardous materials is a plus.
• Proficiency with TMS and MS Office.

Responsibilities

• Oversee day-to-day operations to drive profitability and growth.
• Lead driver retention, safety, and asset management initiatives.
• Coordinate with drivers, owner-operators, and terminals to meet demand.
• Support customer relationships and service levels across markets.
• Drive continuous improvement and Lean/Safety initiatives.
• Mentor staff through performance evaluation and coaching.
• Communicate effectively to foster a positive culture.

Skills

Leadership

Teambuilding

Analytical thinking

Communication

Change management

Education

Bachelor’s degree or equivalent in transportation/logistics

Tools

Transportation Management Software

Microsoft Office

Job description

JOB SUMMARY:

As an Operations Leader for Action Resources you are the pulse of the terminal responsible for growth and development of a profitable transportation operation. Coordinate and manage day to day operations to drive profitability and growth. with other terminals and drivers to meet the needs of the company with primary focus on their assigned market.

• Driver retention and development
• Safety focus every day in the areas of terminal and on the road
• Creating and maintaining a great culture success and team development
• Asset Management
• Build trust and relationship with existing and new customers

DUTIES AND RESPONSIBILITIES:

• Focused on key areas of Operations: Safety, Service, Revenue, Assets and Costs
• Implement and support all company continuous improvement and safety efforts.
• Serves as the liaison for company drivers, owner operators and terminal associates
• Interact with both internal and external customers in a cooperative and professional manner to meet their need. Require the same level of cooperation from the driver force; ensure superior customer service
• Be an effective change leader, as it relates to processes, structure and business modeling t.
• Driver advocate, involved with retaining, recruiting and hiring of drivers; treating drivers fairly, respectfully and honestly.
• Coordinate daily terminal activities: supporting terminal specific operating objectives.
• Effectively handle escalation and time critical issues, perform transactions in a timely and accurate manner.
• Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
• Develop and mentor staff through performance evaluation and effective coaching
• Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company safety programs and objectives
• Identify process breakdowns and develop improvement plans with partners to resolve.
• Responsible for fostering a positive culture
• Assist in effectively onboarding drivers and associates to terminal processes
• Initial point of contact for personnel problems and troubleshooting.
• Monitor equipment for proper efficiency levels

• Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
• Duties and responsibilities as assigned by Regional Terminal Manager

BUSINESS & LEADERSHIP COMPETENCIES

• Teambuilding skills and the ability to drive change.
• Strong analytical and problem solving skills.
• Strong business and financial acumen with particular understanding of financial indicators and success measures.
• Strong supervision, planning, coordination, negotiations, and employee relations skills.

• Excellent customer facing and service skills
• Excellent communication skills (oral, written and presentation)
• Excellent organizational and time management skills
• Excellent development and coaching ability

EXPERIENCE AND SKILL REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education and experience in the transportation industry
• 3-5years experience in the transportation field preferred.
• 0-2 years of fleet management/leadership of drivers preferred
• Previous experience leading teams and managing remote locations preferred.
• Previous tank trailer and hazardous waste transportation experience preferred
• Familiar with Transportation Management Software (ie: TMW, McLeod)
• Proficiency in use of Microsoft Office suite
• Excellent written and oral communication skills.
• Valid Drivers’ License required
• Ability to travel as necessary.