Treatment Coordinator

Orthodontic Experts Management LLC; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Training

Medical, dental, vision

401(k) and matching

Paid Time Off

Life Insurance

HSA

Orthodontic treatment discounts

Job summary

Orthodontic Experts in Cincinnati, OH seeks a Treatment Coordinator to guide patients through orthodontic care, explain treatment plans, and coordinate scheduling and payments. You will support the orthodontist during procedures, manage accounts receivable, and educate patients on financing options.

The role involves handling patient communications, financial consultations, and maintaining clinic efficiency. A strong customer-service background and orthodontic knowledge are essential.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of customer service experience.
• Minimum 2 years of sales experience.
• Minimum 1 year of Treatment Coordinating experience.
• Knowledge of medical terms and practices.
• Proficient in Microsoft Office (Word, Excel, Outlook, Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• 6 months to 1 year orthodontic assisting experience preferred.

Responsibilities

• Consult with patients to understand health history, concerns and objectives.
• Explain treatment plans and address patient questions.
• Assist patients with prioritizing treatment and scheduling/payment plans.
• Conduct financial consultations for new and existing patients.
• Manage payment options and policies for patients.
• Educate patients on dental benefits and Ortho financing options.
• Track patient accounts receivable and balances; pursue timely payment.
• Assist in collections of outstanding balances.
• Introduce new patients to the practice and explain procedures.
• Conduct treatment consultations for new and existing patients.
• Update TC Spreadsheet daily.
• Make outbound calls to patients (welcome, lost cases, denials).
• Greet and check patients in/out.

Skills

Customer service

Sales

Treatment coordinating

Medical terminology

Communication

Problem solving

De-escalation

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.

Tasks include but are not limited to:

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients.
• Understand the practice's policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice's collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor's examination and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Updating TC Spreadsheet on a daily basis
• Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
• Greet and check patients in and out before and after treatment.
• Assist the orthodontist during procedures, such as adjusting braces and placing orthodontic appliances.
• Prepare and sterilize instruments and equipment in accordance with infection control.
• Provide patient education on oral hygiene, orthodontic appliance care, and post-treatment instructions to ensure successful treatment outcomes.
• Participate in Marketing events
• Cash Handling
• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Responsible in helping to maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of sales experience
• 1 year of Treatment Coordinating experience
• Knowledge of medical terms and practices
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills
• Excellent written and verbal communication skills
• 6 months to 1 year of orthodontic assisting experience preferred

Working Hours/ Location:

• Monday - Wednesday 8:45am - 5:00pm
• Thursday - Friday 6:45am - 3:00pm
• 2 Saturdays per month

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife Met Law Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments