Clinic Manager

Orthodontic-Experts-Management-LLC

Cincinnati (OH)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Paid Training

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life Ins.

401(k) with employer match

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

Pet Insurance

Tuition Assistance Program

Identity Theft Protection

MetLife MetLaw Legal Insurance

Transit Reimbursement - Commuter Card

Free and discounted Orthodontic Treats

Job summary

Orthodontic Experts in Cincinnati seeks a Clinic Manager to oversee day-to-day clinic operations, supervise staff, manage scheduling, and ensure high-quality patient care. The role includes budgeting, regulatory compliance, and driving improvements across systems and workflows.

You will train personnel, monitor performance, coordinate training, and report to leadership while maintaining patient data privacy and safe clinical environments.

Qualifications

A bachelor degree or equivalent
3-4 years of experience in office administration
2 years of office management experience
Excellent computer skills, including Word/Excel/Outlook/PowerPoint/Google Suites
Prior management experience in dental or orthodontics is a plus

Responsibilities

Trains and supervises office personnel
Manages scheduling of patients and adjusts as needed
Monitors no-shows and reschedules accordingly
Reviews treatment and payment plans with patients
Ensures all clinic systems operate at peak effectiveness
Oversees a medium to large team of direct reports
Leads staff meetings and communicates policy changes
Ensures regulatory compliance and handles patient complaints
Manages equipment and supplies ordering
Produces weekly and monthly leadership reports
Coordinates clinic staff training and meetings
Maintains patient data per regulations and company policy
Maintains facilities per hygiene and OSHA standards
Monitors office budget and participates in marketing events
Supports other clinics when traveling

Skills

Office management

Staff supervision

Scheduling

Budget monitoring

Regulatory compliance

Marketing events

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Google Suites

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. We are looking for team members who are passionate about high-quality care and align with our Core Values:

Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency

Job Description:

As Clinic Manager, your primary responsibility will be to oversee the day-to-day operations of the clinic, ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.

Tasks include but are not limited to:

Trains and supervises office personnel
Manages the efficient and effective scheduling of patients and adjusts as needed
Monitors no-shows and manages the necessary calls and re-scheduling
Conducts sessions with patients for reviewing treatment and payment plans
Demonstrated experience in and knowledge of scheduling systems
Monitors and ensures all systems used in the Office are operating to peak effectiveness
Has experience building and overseeing a medium to large team of direct reports
Facilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
Ensures compliance with regulatory procedures
Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
Equipment and supply ordering and/or issues
Completes monthly, quarterly, and annual operation checklist
Provide weekly and monthly reporting to leadership
Coordinate training for clinic staff
Coordinate and facilitate monthly meetings for clinical staff
Maintain patient data according to regulations and company policies
Ensure that records are stored securely and in compliance with privacy and security regulations
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
Monitor and maintain the office budget
Participate in marketing events
Maintaining team members' weekly schedule
Assist TC with making calls (Welcome calls, Lost Cases and Denied)
Cash Handling
Participate in Marketing events
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Other duties as assigned

Requirements

A bachelor degree or equivalent
3-4 Years of experience in office administration
2 Years of Office management experience
Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
Prior management experience in dental or orthodontics a plus

Working Hours/ Location: