Operations Manager

Dollar Tree Stores; Chesapeake (VA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Employee bonus eligible

Retirement plans

Educational Assistance

Employee Stock Purchase Program

PerkSpot discount platform

EAP

Job summary

Dollar Tree is seeking a Director of DC Operations to lead the distribution center with strategic vision and hands-on management. You will shape long-term plans, steward budgets, and drive safety, quality, and customer service across the operation.

You will guide a team of supervisors and associates, balancing cost controls with productivity, and partner with regional leadership to implement best practices. A strong background in DC management, AS400, and MS Office is essential.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 8+ years of distribution center management and operations experience.
• Strong knowledge of distribution center practices and procedures.
• Strong leadership, administrative, organizational, managerial, and communication skills (written and verbal).
• Strong business acumen and analytical ability to develop, recommend, and implement solutions.
• Ability to make independent decisions, solve complex problems, and accept personal and departmental accountability.
• Proficiency with warehouse management systems (such as AS400) and Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
• Familiarity with internet-based applications.

Responsibilities

• Direct and take overall responsibility for short- and long-term planning, budgetary and expense control, and implementation of operational policies, programs, and systems.
• Develop solutions to complex operational problems and exercise judgment in determining objectives and approaches for successful DC operations.
• Establish productivity and quality goals and ensure that goals are met.
• Monitor, evaluate, and manage key productivity indicators to control costs.
• Assist the Regional Director of DC Operations with special projects and identification of best operational practices.
• Ensure stores are supplied with ordered merchandise in a safe, timely, and efficient manner.
• Monitor results of quality, accuracy, safety, and housekeeping evaluations to ensure adherence to company standards.
• Oversee and monitor facility maintenance to ensure buildings, grounds, and equipment are functional and properly maintained.
• Maintain accountability for staff hiring, orientation, training, performance evaluations, pay increases, and associate development.
• Assess, manage, coach, and develop talent across all levels of the DC.
• Ensure disciplinary actions or terminations are carried out appropriately when necessary.
• Share and provide information and anticipate the information needs of all DC associates.

Skills

Leadership

Communication

Analytical thinking

Business acumen

Problem solving

Decision making

Office suite

AS400

Internet applications

Education

Bachelor's degree in business administration or logistics

High school diploma or equivalent

Tools

AS400

Microsoft Office

Job description

Director of DC Operations

Your strategic leadership, business acumen, and operational expertise make you a great fit for our Director of DC Operations position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.

Director of DC Operations

Your strategic leadership, business acumen, and operational expertise make you a great fit for our Director of DC Operations position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.

About Your Role:

As a Director of DC Operations at a Dollar Tree Distribution Center, you’ll have overall responsibility for the effective operation of the DC, including organizational development, productivity improvements, financial performance, and departmental management. You’ll ensure high standards of safety, quality, and customer service while leading and developing a team of supervisors and associates. Your day-to-day job duties include, but are not limited to, the following:

Operations Leadership & Strategy:

• Direct and take overall responsibility for short- and long-term planning, budgetary and expense control, and implementation of operational policies, programs, and systems
• Develop solutions to complex operational problems and exercise judgment in determining objectives and approaches for successful DC operations
• Establish productivity and quality goals and ensure that goals are met
• Monitor, evaluate, and manage key productivity indicators to control costs
• Assist the Regional Director of DC Operations with special projects and identification of best operational practices

Distribution & Facility Management:

• Ensure stores are supplied with ordered merchandise in a safe, timely, and efficient manner
• Monitor results of quality, accuracy, safety, and housekeeping evaluations to ensure adherence to company standards
• Oversee and monitor facility maintenance to ensure buildings, grounds, and equipment are functional and properly maintained

Leadership & Talent Development:

• Maintain accountability for staff hiring, orientation, training, performance evaluations, pay increases, and associate development
• Assess, manage, coach, and develop talent across all levels of the DC
• Ensure disciplinary actions or terminations are carried out appropriately when necessary
• Share and provide information and anticipate the information needs of all DC associates

Your Required Skills and Experience:

• High school diploma or equivalent required; bachelor’s degree in business administration or logistics preferred
• Minimum of eight (8) years of distribution center management and operations experience, or equivalent
• Strong knowledge of distribution center practices and procedures
• Strong leadership, administrative, organizational, managerial, and communication skills (written and verbal)
• Strong business acumen and analytical ability to develop, recommend, and implement solutions
• Ability to make independent decisions, solve complex problems, and accept personal and departmental accountability
• Proficiency with warehouse management systems (such as AS400) and Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Familiarity with internet-based applications

Preferred Requirements:

• Bachelor’s degree in business administration, logistics, or related field
• Previous experience managing high-volume, multi-shift DC operations

Our success is a team effort —

when we reach our goals, you’ll be eligible for a yearly bonus!

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time

500 Volvo Parkway, Chesapeake, Virginia 23320

DC1

Dollar Tree