Operations Manager

Witt/Kieffer; Charlotte, Charleston, Birmingham, Brentwood, Atlanta (NC, SC, AL, TN, GA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in the financial services sector is seeking an experienced Operations Manager to oversee its Residential Portfolio Management division. This role involves ensuring client satisfaction, driving operational efficiency, and compliance with regulations. The ideal candidate will possess a strong background in operations management and proven success in similar roles.

Qualifications

• Strong background in operations management, including landlord/tenant evictions.
• Experience in improving productivity and compliance with regulations.
• Demonstrated ability to lead and influence teams.

Responsibilities

• Manage and monitor workflows and processes in the RPM department.
• Review financial statements to enhance departmental profitability.
• Develop and enforce policies and procedures for compliance.

Skills

Process management

Project management

Critical thinking

Problem-solving

Conflict management

Education

College degree in business administration, management, or related field

Tools

Microsoft Office

IT tools

Job description

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Diversity, Equity, & Inclusion:
In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Description

.

We are seeking an experienced and dynamic Operations Manager to lead and oversee the operations of our Residential Portfolio Management (RPM) division. The Operations Manager will be responsible for driving client satisfaction, improving department productivity, efficiency, and profitability, and ensuring compliance with firm policies and regulatory standards. The ideal candidate will have a strong background in operations management, landlord/tenant evictions, resident defaults/disputes, process improvement, and a proven track record of success in managing a SFR, Multi-family, and/or Student Housing legal practice.

Main Job Tasks and Responsibilities:

• Manage and monitor the workflow and processes of the RPM department. Demonstrate effective process management skills and implement changes to meet unique client objectives.
• Review financial statements and data; use this information to improve departmental profitability.
• Formulate and implement policies and procedures that maximize output. Improve processes to support organizational goals and ensure adherence to regulations and procedures.
• Plan staffing needs, oversee recruitment, organize team structure, delegate tasks, and establish work schedules. Supervise, monitor, and evaluate staff performance.
• Ensure compliance with internal controls and operational risk management processes, following client requirement and firm standards.
• Monitor team performance and implement necessary improvements. Ensure high-quality file reviews and identify opportunities to improve service levels and reduce costs.
• Enhance the efficiency of support services such as IT, Vendor relationships, outsourcing and other opportunities to the benefit oof our clients. Facilitate effective communication between departments and functions.
• Work closely with top management to develop and implement strategic plans for operational activities that facilitate new business, client retention, and client growth/expansion.

Position Requirements

Requirements:

• College degree in business administration, commerce, management, communications, legal services, or a related field preferred.
• Proven experience managing operations, workflows, teams, and legal practice.
• Knowledge of organizational effectiveness, operations management, and business principles.
• Familiarity with Six Sigma or other process improvement methodologies.
• Strong knowledge of project management principles.
• Proficiency in Microsoft Office (Excel, Word, Access) and other relevant IT tools.
• Critical thinking, problem-solving, and conflict management skills.
• Excellent planning, organizing, and communication skills, with the ability to lead and influence teams.

Exempt/Non-Exempt Exempt

Full-Time/Part-Time Full-Time

Location(s) Brock & Scott, PLLC - Atlanta, Brock & Scott, PLLC - Birmingham, AL, Brock & Scott, PLLC - Brentwood, Brock & Scott, PLLC - Charleston, Brock & Scott, PLLC - Charlotte, Brock & Scott, PLLC - Cincinnati, OH, Brock & Scott, PLLC - Columbia, Brock & Scott, PLLC - Connecticut, Brock & Scott, PLLC - Fairfax, VA, Brock & Scott, PLLC - Ft. Lauderdale, Brock & Scott, PLLC - Indianapolis, Brock & Scott, PLLC - King of Prussia, Brock & Scott, PLLC - Maine, Brock & Scott, PLLC - Massachusetts, Brock & Scott, PLLC - Memphis, Brock & Scott, PLLC - Michigan, Brock & Scott, PLLC - New Jersey, Brock & Scott, PLLC - Newport News, VA, Brock & Scott, PLLC - Philadelphia, PA, Brock & Scott, PLLC - Plainville, Brock & Scott, PLLC - Portland, Brock & Scott, PLLC - Raleigh, Brock & Scott, PLLC - Rhode Island , Brock & Scott, PLLC - Richmond, VA, Brock & Scott, PLLC - Rockville, Brock & Scott, PLLC - South Burlington, Brock & Scott, PLLC - Tampa , Brock & Scott, PLLC - Texas, Brock & Scott, PLLC - Vermont, Brock & Scott, PLLC - Virginia Beach, Brock & Scott, PLLC - Wilkesboro, Brock & Scott, PLLC - Wilmington, Brock & Scott, PLLC - Winston-Salem, Brock & Scott, PLLC- Arizona, Brock & Scott, PLLC- Knoxville, Brock & Scott, PLLC- Pittsburgh

Shift -not applicable-

This position is currently accepting applications.

Bankruptcy Legal Assistant in Atlanta, GA
Posted on: 6/4/2025
[Apply Now]

Bankruptcy Attorney in Atlanta, GA
Posted on: 6/4/2025
[Apply Now]

Legal Assistant in Atlanta, GA
Posted on: 6/9/2025
[Apply Now]

Bankruptcy Supervisor in Atlanta, GA
Posted on: 6/16/2025
[Apply Now]

Bankruptcy Quality Control Coordinator in Atlanta, GA
Posted on: 6/17/2025
[Apply Now]