Operations Manager

Workstream; Charleston (SC); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company matching

Paid time off

Free meals on shift

Scholarship opportunities

Job summary

Chick-fil-A Ashley Crossing and Chick-fil-A Bees Ferry are seeking an experienced operations leader to own and optimize staffing, safety, and performance. You will lead shifts, drive quality standards, and advance through a structured development path to broader ownership.

The role requires 45–50 hours per week, with a nine-month onboarding to learn our systems, culture, and labor targets. We value humility, care, and performance in service to our guests.

Qualifications

• Several years of hands-on operations leadership.
• Experience owning labor, costs, throughput, quality and safety metrics.
• Proven track record of developing and coaching team members.
• Willingness to work 45–50 hours per week and open availability.

Responsibilities

• Run shifts and deploy staff per labor plan.
• Maintain food safety and food quality standards.
• Develop team members and team leaders across shifts.
• Progress to ownership of a defined area (scheduling, inventory, drive-through, or catering).

Skills

Operations leadership

P&L ownership

People development

High standards

People respect

Job description

Elite performance and intentional care. That's the standard. We're looking for a leader to help us hold it.

We're looking for an experienced operations leader who reads that and wants in - someone who holds a high standard for their own work, believes in how Chick-fil-A treats people, and wants to grow into real ownership of a business while helping us pursue something bigger than a shift going well.

This is a full-time role with a serious commitment attached: 45 to 50 hours a week, and a structured nine-month onboarding into how we operate. Some of it will be familiar from wherever you led before. The parts that aren't are the reason this role is worth your time.

WHO WE ARE

We're a two-restaurant organization in West Ashley: Chick-fil-A Ashley Crossing and Chick-fil-A Bees Ferry.

Our vision is to be the most caring and impactful organization in our community, developing leaders whose lives change the places they serve. We pursue elite performance in how we execute and intentional care in how we treat people. That shapes the promise we make to everyone who works here: your time with us will be a positive one that prepares you for the next chapter of your life.

WHAT THE FIRST NINE MONTHS LOOK LIKE

Certification in every position. You'll train and certify in every position, front of house and back of house. If you're coming from outside restaurants, this is where you learn the actual work. Either way it isn't busywork - it's how you earn the right to hold a team to a standard, because you've met it yourself in every seat.

Operations development curriculum. Both rotations: food safety and quality, kitchen throughput and food prep, inventory and ordering, managerial tasks, our POS and business systems, and business performance including labor targets and productivity by daypart. Each area carries hands-on challenges, not just reading.

Cornerstone. Our own leadership development curriculum, delivered through our app - modules on character, self-awareness, ownership, and execution, with written work reviewed one-on-one with a mentor. This is the part most operations leaders have never been given, and it's the part that changes how you lead.

WHAT YOU'LL OWN

You'll run shifts, deploy staff against a labor plan, hold food safety and food quality standards, and develop the team members and team leaders on your shifts. As you progress, you'll take ownership of a defined area of the business - scheduling, inventory, drive-through, or catering among them.

Our development path runs Team Member to Team Leader to Coordinator to Director. An experienced operations leader moves through the early rungs quickly, because much of what they measure you'll already have.

WHO WE'RE LOOKING FOR

• Multiple years leading operations and the people who execute them - restaurant, retail, distribution, manufacturing, logistics, hospitality, healthcare, military, or anywhere else a team had to hit a standard under pressure
• Experience owning numbers - labor, cost, throughput, quality, safety, or a P&L
• You've led people to execute, not just filled a schedule. You can name someone you developed
• A high standard for your own work, and the humility to be coached toward a higher one
• Someone who treats every person - guest, teammate, vendor - with dignity

PAY AND SCHEDULE

• Expected annual earnings of $57,000-$70,000, paid hourly with overtime on hours over 40
• Your rate increases as you advance
• 45-50 hours per week
• Closed Sundays - always

BENEFITS

• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off
• Free meals on shift
• Scholarship opportunities through Chick-fil-A's Remarkable Futures program

REQUIREMENTS

• Must be 18 years of age or older
• Mostly open availability - we staff the restaurant from 5:00am to 11:00pm, Monday through Saturday, and you should expect to work across that full range including opening and closing shifts

Working at Chick-fil-A® Ashley Crossing and Chick-fil-A® Bees Ferry means being part of a team that values people first—both inside our restaurants and throughout our community. We strive to serve with excellence, lead with humility, and make a lasting impact through genuine care and intentional hospitality. Together, we aim to be elite in how we work and authentic in how we serve.