Operations Manager

Gaasolutions; Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Gaasolutions in Charleston, SC is seeking an Operations Manager to oversee site staff, enhance parts availability, and ensure contract administration. You will work with client management to resolve issues, monitor inventory, and drive process improvements across locations.

The role emphasizes hands-on supervision, supplier coordination, and timely communication with customers. Prior experience in warehousing or distribution is a plus; strong organizational skills are essential.

Qualifications

• 2+ years in auto or heavy-duty parts, inventory handling, and computer-based operations.
• Willingness to be available 24 hours as needed.
• Valid driver's license with 2+ years driving experience.

Responsibilities

• Provide quality customer service and administer contracts.
• Coordinate with customer locations to ensure parts availability and transfer requests.
• Review inventory levels, perform periodic counts, and monitor vendor pricing.
• Generate and review reports using NAV system and support SLA compliance.
• Hire, train, and supervise staff per company policies.

Skills

Auto/HD parts experience

Inventory experience

Computer experience

24-hour availability

Driver’s license w/ 2 years driving

Tools

Microsoft Dynamics NAV

Job description

Qualification Requirements

Required Qualifications

• 2 years Auto and/or HD Parts experience
• 2 years Inventory Experience
• 2 years Computer Experience
• 24-hour Availability
• Valid Driver’s License with 2 years driving experience

Preferred Qualifications

• 5 years Supervisory experience
• Customer Service Experience
• Attention to Detail
• Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory
• Warehousing or Distribution experience
• Experience monitoring performance reports
• Experience with hiring processes
• ASE Certification

Basic Functions

The Operations Manager will ensure quality performance of staff working within the sites. Direct communication and collaboration with customer/client management in
administration of service contract.

Responsibilities

Essential Functions

Provide quality customer service to include but not limited to the following:

• Administration of contract.
• Assess problems and concerns with client management, shop, and customer personnel.
• Work in conjunction with customer locations to assist in parts availability, information, and request of items thru transfer process.
• Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.
• Research parts procurement utilizing publications, and equipment manuals and provide past sales research as requested.
• Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.
• Work with customers to ensure correct items are being procured when necessary.
• Answer all messages phone\e-mail in a timely fashion.
• Assist in reviewing all requisition forms to ensure they meet P&P requirements.
• Monitor and analyze Service Level Reports.
• Monitor purchases at all sites for compliance of Approved Commodities List as well as obtaining best pricing.
• Provide training as required.

Inventory Management

• Review various reports to maintain accuracy and inventory levels at all locations.
• Review and submit weekly Cyclic Counts to Inventory Manager.
• Perform Wall to Wall inventories at all locations and assist in other districts if necessary.
• Research and perform inventory adjustments.
• Review min max levels, stock sources and primary vendor requirements to maintain proper stocking levels.
• Meet with customer representatives to discuss future requirements.
• Review sales to ensure stocking requirements are being met.
• Monitor processing of vendor invoices and invoicing paperwork of customer.

Report Review

• Utilizing the Microsoft Dynamics NAV system generate and review various reports as outlined in daily, weekly, and monthly guidelines.
• Generate and review SLA failures for all locations making stocking suggestions based on min max review.
• Review Accounting issue report for all locations and assist in resolution.
• Produce and submit back up for credit card purchases.
• Review +\- 20% purchase report.
• Review weekly manager’s report and take appropriate actions.
• Review, correct and submit to Customer for approval; the monthly reconcile difference report.

Other Requirements

• Perform monthly site visits using established check list and report to Regional Manager.
• Review and submit timesheets to include monitoring Customer emergency overtime.
• Investigate and resolve personnel issues.
• Hire and terminate in accordance with policies.
• Complete and submit new hire paperwork.
• Provide orientation, employee requirements for Customer and schedule training.
• Assist with delivery and pick-ups.