Operations Manager

Chenega Corporation; Chantilly (VA); On-site; USD 111,234 - 135,953; Full time

Job summary

Chenega Corporation seeks an experienced Operations Manager to lead enterprise IT operations in support of Federal Government and DoD missions. This role focuses on delivering ITSM-driven service management, secure and compliant infrastructure, and cross‑functional leadership across networks, cybersecurity, and support teams.

Ideal candidates will have 10+ years in IT operations and senior management within Federal DoD contexts, a DoD 8570.01‑M IAM Level II certification, and an active TS

Qualifications

• Bachelor’s degree in IT, CS, Cybersecurity, IS, Engineering or related field.
• 10+ years IT Operations with ITSM in Federal DoD environment.
• 10+ years in a senior IT management role supporting Federal Government/DoD.
• DoD 8570.01-M IAM Level II certification.
• Active TS clearance.
• Pass background and drug screening.

Responsibilities

• Lead day‑to‑day management and strategic direction of enterprise IT operations and service delivery.
• Oversee ITSM best practices to ensure efficient and effective service delivery.
• Manage operational performance across infrastructure, systems admin, networks, cybersecurity, and customer support.
• Establish operational objectives, priorities, and metrics aligned with customer and organizational goals.
• Direct technical teams maintaining secure, reliable IT environments.
• Monitor service levels, incident response, change management, and continuous improvement initiatives.
• Develop and implement operational policies, procedures, and governance processes.
• Coordinate resources across multiple areas to support mission requirements.
• Ensure compliance with DoD cybersecurity requirements and RMF standards.
• Analyze operational risks and develop mitigation strategies.

Skills

IT Operations

ITSM

Leadership

DoD environment

Security clearance

IAM Level II

Education

Bachelor's degree in IT/CS/Cybersecurity/IS/Eng

Job description

Summary

Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

This position is contingent upon contract award.

Responsibilities

• Lead the day‑to‑day management and strategic direction of enterprise IT operations and service delivery activities.
• Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
• Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
• Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
• Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.
• Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.
• Develop and implement operational policies, procedures, and governance processes.
• Coordinate resources across multiple functional areas to support mission requirements and program objectives.
• Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.
• Analyze operational risks and develop mitigation strategies to ensure continuity of operations.
• Provide leadership in incident management, escalation resolution, and operational decision‑making.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.
• Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.
• Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.
• Demonstrated experience leading technical operations teams supporting enterprise‑scale environments.
• Current DoD 8570.01‑M IAM Level II certification required.
• Active TS clearance.
• Successfully pass background and drug screening.

Knowledge, Skills and Abilities

• Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.
• Strong leadership and people management capabilities.
• Ability to provide technical oversight across multiple complex projects simultaneously.
• Strong understanding of information assurance and cybersecurity frameworks.
• Excellent analytical, organizational, and problem‑solving skills.

Estimated Salary/Wage

USD $123,594.56/Yr.