IT Operations Manager

CACI; Arlington (VA); On-site; USD 99,000 - 218,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness program

Continuing education

Time off benefits

Retirement plan

Job summary

CACI is seeking an IT Operations Manager to oversee enterprise IT service delivery for the Department of State Bureau of Diplomatic Security. You will lead service desk, infrastructure, applications, cloud, and network operations to maintain high service levels in both classified and unclassified environments.

This role requires 10+ years of federal IT operations experience and 5+ years of leadership with a Top Secret clearance.

Qualifications

• Bachelor’s degree required in IT or related field.
• 10+ years federal IT operations experience.
• 5+ years leading enterprise IT operations teams.
• Active Top Secret clearance; SCI eligible.
• Experience with cloud, network, infrastructure, and service desk functions.

Responsibilities

• Manage a 30- to 40-person team conducting day-to-day enterprise IT operations on classified and unclassified environments.
• Coordinate service desk, infrastructure, application, cloud, and operational support teams.
• Monitor operational performance and ensure compliance with service level agreements.
• Lead operational planning, reporting, and continuous improvement initiatives.
• Support project management, change management, and release management processes.
• Develop and maintain operational policies, procedures, and documentation.
• Coordinate incident response and problem management activities.
• Provide executive‑level reporting on operational health, risks, and performance.

Skills

Leadership

ITIL knowledge

Cloud platforms

Service desk management

Stakeholder communication

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Power BI

Azure

AWS

Monitoring platforms

Job description

Job Title: IT Operations ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Top SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

The Opportunity:

CACI is seeking an IT Operations Manager to oversee enterprise IT service delivery supporting the Department of State Bureau of Diplomatic Security. This role provides operational leadership across service desk operations, infrastructure management, enterprise applications, cloud services, network operations, and IT lifecycle management activities.

The IT Operations Manager will serve as the senior operational leader responsible for maintaining service levels while implementing modernization initiatives across the ITOD portfolio.

Responsibilities

• Manage a 30- to 40-person team conducting day-to-day enterprise IT operations on classified and unclassified environments.
• Coordinate service desk, infrastructure, application, cloud, and operational support teams.
• Monitor operational performance and ensure compliance with service level agreements.
• Lead operational planning, reporting, and continuous improvement initiatives.
• Support project management, change management, and release management processes.
• Develop and maintain operational policies, procedures, and documentation.
• Coordinate incident response and problem management activities.
• Provide executive-level reporting on operational health, risks, and performance.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.
• 10+ years of federal IT operations experience.
• 5+ years leading enterprise IT operations teams.
• Experience managing multi-disciplinary IT environments including cloud, network, infrastructure, and service desk functions.
• Strong understanding of ITIL processes and service management frameworks.
• Active Top Secret clearance; SCI eligible

Desired:

• Prior experience supporting the Department of State Bureau of Diplomatic Security and/or Bureau of Diplomatic Technology (DT) is highly desirable.
• ITIL certification.
• Experience with ServiceNow, Power BI, Azure, AWS, and enterprise monitoring platforms.
• PMP certification.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$98,800 - $217,500

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.