Operations Manager

Simple Solutions Psychotherapy; California; On-site; USD 90,000 - 130,000; Full time

Job summary

Simple Solutions Psychotherapy is seeking an Operations Manager to oversee day-to-day operations, ensure high-quality client services, and drive social impact. The role develops and implements operational strategies, manages multiple departments, and leads teams while fostering continuous improvement.

You will monitor budgets, track KPIs, and coordinate cross-functional workflows across clinical and administrative teams, aligning operations with the CEO's vision and ensuring compliant, secure

Qualifications

• Experience overseeing multiple departments and staff.
• Strong leadership and people-management abilities.
• Excellent communication skills, both written and verbal.
• Budgets, financial planning, and KPI tracking experience.
• Proficiency with MS Office and project management tools.

Responsibilities

• Establish and monitor KPIs across departments.
• Analyze and improve business processes and operational procedures.
• Oversee budgets and ensure fiscal accountability.
• Coordinate cross-functional workflows across clinical and administrative teams.
• Communicate directives, policies and procedures to leadership and staff.
• Improve customer satisfaction through operational enhancements.
• Lead and train the management team.
• Align operations with CEO goals.
• Maintain safe, compliant work environments.

Skills

Business and financial acumen

Verbal and written communication

Leadership and people management

Analytical decision making

Attention to detail

Office and operations software

Databases and PM tools

Tools

Microsoft Office Suite

Operational software

Databases

Project management tools

Job description

Job Description

Job Description

Job Summary

The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Supervisory Responsibilities

• Participate in the hiring, training, and development of departmental managers
• Organize, oversee, and support departmental workflows and schedules
• Conduct timely and constructive performance evaluations
• Address employee discipline and terminations in accordance with company policy
• Implement the CEO’s vision and strategic objectives at an operational level
• Lead, mentor, and train the management team
• Develop strategies for recruiting, training, and retaining high-performing staff

Key Duties and Responsibilities

• Establish and monitor quantitative and qualitative performance metrics (KPIs)
• Analyze and improve business processes and operational procedures
• Implement policies and procedures to improve daily operations
• Ensure safe, adequate, and compliant work environments
• Oversee multiple departments and ensure alignment with CEO-established goals
• Communicate new directives, policies, and procedures clearly to leadership and staff
• Improve customer satisfaction through operational enhancements
• Coordinate efforts across business office, clinical, and case management teams
• Promote a positive organizational image internally and externally
• Manage operational budgets and ensure fiscal accountability
• Collaborate with leadership to ensure smooth workflows and alignment

Required Skills and Abilities

• Strong understanding of business, finance, and operational practices
• Excellent verbal, written, and interpersonal communication skills
• Proven leadership, diplomacy, and people-management abilities
• Strong analytical, decision-making, and problem-solving skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office Suite and operational software
• Experience with databases and project management tools