Director of Restaurant Operations

Compass Group USA; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy is seeking a Director of Restaurant Operations to lead restaurant operations across the assigned business, guiding managers and teams to deliver Levy hospitality standards while overseeing financial performance, staffing, service execution, and operational consistency.

You will partner with culinary and operational leaders to strengthen the guest experience while meeting business objectives and maintaining safety and compliance across venues.

Qualifications

• Experience as Director or General Manager in restaurant/hospitality.
• Fine Dining experience preferred.
• Experience managing restaurant financials: budgets, labor costs, forecasts, inventories.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with scheduling, inventory, and POS systems.
• Applicable food safety and alcohol-service certifications as required.

Responsibilities

• Leads daily restaurant operations and service execution.
• Oversees restaurant managers and team members.
• Maintains hospitality and service standards.
• Monitors sales, labor, food costs, budgets, forecasts, and profitability.
• Reviews staffing levels and schedules against anticipated business.
• Partners with culinary leadership on menus, quality, and execution.
• Addresses guest feedback and identifies opportunities to improve the experience.
• Ensures inventories and financial/operational reports are accurate and timely.
• Maintains safety, sanitation, food safety, and responsible alcohol-service standards.
• Supports hiring, training, development, and performance management.
• Builds productive relationships with venue and operational partners.
• Identifies opportunities to improve efficiency, revenue, and restaurant performance.

Skills

Restaurant leadership

Budgeting

Food safety

Scheduling

POS systems

Tools

Microsoft Office

Microsoft Excel

Job description

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Other Forms of Compensation: Bonus eligible

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Turn every service into an experience worth coming back for. As the Director of Restaurant Operations, you will lead restaurant operations across the assigned business, will guide managers and team members in delivering Levy hospitality standards, and will oversee financial performance, staffing, service execution, and operational consistency. You will partner with culinary and operational leaders to strengthen the guest experience while meeting business objectives.

Qualifications

• Previous restaurant, foodservice, or hospitality management experience as a Director or General Manager
• Fine Dining experience is preferred
• Experience managing restaurant financials, including budgets, labor costs, food costs, forecasts, and inventories
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Experience with restaurant scheduling, inventory, and point-of-sale systems
• Applicable food safety and alcohol-service certifications as required by the assigned operation

Key Responsibilities

• Leads daily restaurant operations and service execution.
• Oversees restaurant managers and team members.
• Maintains established hospitality and service standards.
• Monitors sales, labor, food costs, budgets, forecasts, and profitability.
• Reviews staffing levels and schedules against anticipated business.
• Partners with culinary leadership on menus, product quality, and execution.
• Addresses guest feedback and identifies opportunities to improve the experience.
• Ensures inventories, financial reports, and operational reports are accurate and timely.
• Maintains safety, sanitation, food safety, and responsible alcohol-service standards.
• Supports hiring, training, development, and performance management.
• Builds productive relationships with venue and operational partners.
• Identifies opportunities to improve efficiency, revenue, and restaurant performance.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

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Nearest Major Market: Chicago
Job Segment: Food Service, Chef, Culinary, Hospitality