Operations Manager

Camping World; Branson (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition reimbursement

On-the-job training

Job summary

Camping World is seeking an Operations Manager to lead the Service Department, supervise technicians, and drive installation sales. The role focuses on maintaining quality, scheduling efficiency, and cradle-to-grave customer service in a dynamic shop environment.

Candidates should have supervisory experience, strong math and planning skills, and the ability to manage multiple tasks while adhering to safety procedures. Physical requirements include lifting up to 50 lbs with assistance when needed.

Qualifications

• Ability to lead and supervise Service Department staff.
• Strong communication and multitasking capability.
• Proficient in understanding safety rules and operating procedures.
• Basic math skills for scheduling and reporting.

Responsibilities

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs.
• Supervises daily Service Department activities and shop personnel.
• Trains employees on new products and safety procedures.
• Monitors and reviews work schedules, technician productivity and labor reports.
• Maintains cradle-to-grave customer service and safety.
• May lift up to 50 lbs. with assistance or devices.

Skills

Leadership

Supervision

Communication

Multitasking

Math skills

Forklift certification

Tools

Forklift certification

Job description

Camping World is seeking an Operations Manager for our growing team.What You’ll Do:Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairsSupervises daily Service Department activitiesSupervises shop personnel providing support with technical installationsTrains employees on new products and safety proceduresMonitors and reviews work schedules, customer letters and comments, technician productivity and labor control reportsTracks monthly departmental resultsReviews departmental budget with Service Manager to maximize installation sales and feesAssures productivity standards are metProvides "cradle to grave" customer serviceMay answer phones and provide assistanceMaintains a safe work area for customers and coworkersPerforms other miscellaneous duties as assignedMay cross train to perform other dutiesWhat You’ll Need to Have for the Role:Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsAbility to handle multiple tasks, plan and prepare work schedules for optimum coverageAbility to communicate in a professional and tactful mannerAbility to prioritize work assignments & analyze and write reportsAbility to provide accurate and helpful information to customerAbility to handle problems and facilitate successful outcomesWillingness to accept additional tasks, duties and/or direction from managementSome supervisory experience preferredBasic math skillsComprehensive knowledge of product installation activitiesWorking knowledge of the activities, methods, procedures and policies of a Service Department environmentGeneral knowledge of products, installation schedules, product prices and current sale itemsForklift experience/certification preferred or ability to be certified requiredValid Driver's License RequiredMay lift up to 25 lbs. and/or move up to 50 lbs. with assistive devicesProlonged periods of standing, stooping, crawling, and bendingExposure to heights and hazards related to working with electrical and welding equipmentEnvironmental conditions include heat, cold, humidity, noise, dust and wetnessGeneral Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $90,000 or more. This is a variable pay role with uncapped variable pay.In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.