Operations Manager

EōS Fitness; Boynton Beach (FL); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Daily pay offered

401(k) with company matching

Job summary

EōS Fitness in Boynton Beach, FL is seeking a Service Manager to lead and train the Service team, ensuring an elevated member experience. You will be responsible for hiring, training, and supervising staff, while maintaining a fun atmosphere for members and guests.

The ideal candidate will have 2-3 years of operations management experience and a strong background in customer service. This full-time position offers a competitive salary and comprehensive benefits package.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong detail orientation and systematic approach to problem solving.

Responsibilities

• Lead, coach, and train the Service team to elevate member experiences.
• Hire, train, schedule, and supervise staff.
• Ensure compliance with health and safety regulations.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building

Detail orientation

Job description

Boynton Beach, FL: N Congress Ave/Gateway Blvd

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. Our core values include: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities:

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on performance, using clear and specific language to highlight strengths and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members to ensure their safety and well‑being.

Qualifications:

• 2‑3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record‑keeping skills.
• Embrace our core values.

Requirements:

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Intimate knowledge of all current company policies and SOPs to ensure adherence.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems for documents, data entry, and reporting.
• Ability to bend routinely and repetitively, or lift more than 40 lbs.

Salary Pay Range: $65,000 - $65,000 USD

Benefits and Perks:

• Highly energetic and collaborative team.
• Management team that cares about professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group health, dental, vision, supplemental life, and Employee Assistant Program offered!*
• 401(k) with company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.