Operations Manager

EōS Fitness; Minnesota; On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Energy and collaborative team

Free membership for you and one family member

Discounted personal training and merchandise

401(k) with company matching

Job summary

EōS Fitness in Minnesota is seeking a dedicated Service Manager to lead our Service team in delivering an exceptional member experience. You will be responsible for hiring, training, and supervising staff, ensuring high-quality customer service, and maintaining compliance with health and safety regulations.

The ideal candidate will have 2-3 years of operations management experience and a passion for the fitness industry. Competitive salary and benefits are offered, including a free membership for you and a family member.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills for interacting with employees and management.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.

Responsibilities

• Lead and train the Service team to create a fun atmosphere.
• Ensure high-quality customer service and compliance with health regulations.
• Supervise the maintenance and cleanliness of the facility.

Skills

Operations management experience

Strong communication skills

Customer service experience

Detail orientation

Problem-solving skills

Time management

Relationship-building

Job description

Location

Houston, TX: Highway 6 N/West Rd (Easton Commons)

Company Overview

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. Core values include: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff on their performance, using clear and specific language to highlight strengths and improvements.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation, systematic problem‑solving approach, and good time management, organizational, and record‑keeping skills.
• A commitment to our core values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary Pay Range

$65,000 - $65,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group health, dental, vision, supplemental life, and employee assistant program offered!*
• 401(k) + company matching!*
• Personal education growth options with Sophia Learning.

Equal Opportunity Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.