Operations Manager

EōS Fitness; Davenport (IA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) + company matching

Job summary

EōS Fitness in Davenport is seeking a Service Team Leader to enhance member experience by leading and training the service team. The role involves hiring, training, and supervising staff while ensuring compliance with health and safety regulations.

This position requires operations management experience, strong communication skills, and a passion for customer service. You will be part of an energetic team committed to personal responsibility and teamwork.

Qualifications

• 2-3 years of operations management experience required.
• 3-4 years of customer service experience needed.
• CPR certification required within 30 days.

Responsibilities

• Lead and train the Service team to elevate member experience.
• Hire, train, and supervise staff members.
• Ensure compliance with health and safety regulations.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building

Detail-oriented

Job description

Location: FLD2P - Davenport: US Hwy 27 / Posner Blvd

About EōS Fitness

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. We operate under core values that include personal responsibility, optimism & fun, learning & growth, teamwork, and hard work.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2‑3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time‑management, organizational, and record‑keeping skills.
• Embrace our core values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems for preparing documents, entering data, and reviewing reports.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary

$65,000 - $65,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted personal training, and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and Employee Assistance Program.
• 401(k) + company matching.
• Personal education growth options with Sophia Learning.

Equal Opportunity Employer Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.